I'd failed American Literature by 1 point (49) and appealed. The computer crashed while taking the test and I was given the opportunity to retake the test. Unfortunately, I took the test immediately on the same computer and failed by 1 point. The people at Clep told me that it was their policy that you have to wait 6 months to retake the test. But you can ask your College for a letter (with letterhead) granting you the ok to retake the test in 3 months. This letter from the college and a letter from you complaining about the the failed test. I was pissed off at this answer and decided that I will move on and take other tests. This was in December, 2006. So far, I have not recover from that fiasco. I hope to take a clep soon.