GPA's can be tricky to figure, because the grades are assigned differing weights. If you are enrolled at Excelsior, you are paying for information on your grade average and they are obligated to provide you with it. If you're on the phone with someone who can't figure it, ask to speak to someone who can. I am graduating from Excelsior in February, and had many questions - especially toward the end - about my grade average. Note: they were wrong once, when I asked and got that information over the phone. After that, I always emailed them when I had a question about my GPA.