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Thread: Rosetta Scam

  1. #1
    burbuja0512's Avatar
    burbuja0512 is offline Crown Prince / Princess
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    Default Rosetta Scam

    So... just wanted to give you all a warning. A little while back, I made the decision to purchase Rosetta Stone software for Portuguese. Like everyone with a budget, I was appalled at the high prices, but really wanted to give it a try in spite of mixed reviews.

    Anyhow.. somehow I ended up on http://www.rosettaus.com/, which looked EXACTLY like the regular Rosetta site only cheaper - look and see for your self. The official site is . Rosettaus.com costs $150 and the real thing advertises a $479 price.

    Well, a week or two later, the product arrived from China. It looked exactly like what I would expect a Rosetta Stone box to look like, but the box actually broke when I was opening it and the discs were obvious copies. I have to admit that I kind of suspected something funny due to the price, but I didn't really care.. after all, I was saving money.

    Anyhow, the system did work for about two uses and then stopped functioning totally. I uninstalled and reinstalled several times and nothing. I decided to go to the site for tech support... funny no tech support number or anything like that. I emailed the contact option given and nothing. Then, finally I remembered that at one point I had been sent a tracking number, so I emailed the customer service rep that sent me the shipping tracking number.

    She tried to do troubleshooting with me via email and in spite of a very poor grasp on the English language (hmmmm... maybe she should use the products that she's selling.) Once I sent her screen shots of the error messages I was getting and she realized that it just wasn't going to work, she offered me a 50% refund. I said that I don't want money - I want a working Rosetta Stone program. Every time I asked for them to ship me another one, she would respond with a slightly higher refund offer.

    Finally, I explained to her that I could get my money back because I used a credit card to pay. I just wanted to give them a chance to give me a working product before I did this. Well, she never did agree to re-ship another Rosetta Stone set, but said that she could give me an 80% refund, which was the price of the product, but that the other 20% covers shipping which cannot be refunded.

    Anyhow... I am tempted just to take the offer so I don't have to hassle with the bank, but still not sure. I told her yes and will be watching my credit card statement closely.

    Just wanted to warn you all here so you can avoid this and I also thought it was interesting based on some of the news stories I've heard lately such as the fake Apple store in China..
    Last edited by burbuja0512; 08-10-2011 at 12:36 AM.
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  2. #2
    Tasman is offline Viscount / Viscountess
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    Quote Originally Posted by burbuja0512
    So... just wanted to give you all a warning. A little while back, I made the decision to purchase Rosetta Stone software for Portuguese. Like everyone with a budget, I was appalled at the high prices, but really wanted to give it a try in spite of mixed reviews.

    Anyhow.. somehow I ended up on http://www.rosettaus.com/, which looked EXACTLY like the regular Rosetta site only cheaper - look and see for your self. The official site is . Rosettaus.com costs $150 and the real thing advertises a $479 price.

    Well, a week or two later, the product arrived from China. It looked exactly like what I would expect a Rosetta Stone box to look like, but the box actually broke when I was opening it and the discs were obvious copies. I have to admit that I kind of suspected something funny due to the price, but I didn't really care.. after all, I was saving money.

    Anyhow, the system did work for about two uses and then stopped functioning totally. I uninstalled and reinstalled several times and nothing. I decided to go to the site for tech support... funny no tech support number or anything like that. I emailed the contact option given and nothing. Then, finally I remembered that at one point I had been sent a tracking number, so I emailed the customer service rep that sent me the shipping tracking number.

    She tried to do troubleshooting with me via email and in spite of a very poor grasp on the English language (hmmmm... maybe she should use the products that she's selling.) Once I sent her screen shots of the error messages I was getting and she realized that it just wasn't going to work, she offered me a 50% refund. I said that I don't want money - I want a working Rosetta Stone program. Every time I asked for them to ship me another one, she would respond with a slightly higher refund offer.

    Finally, I explained to her that I could get my money back because I used a credit card to pay. I just wanted to give them a chance to give me a working product before I did this. Well, she never did agree to re-ship another Rosetta Stone set, but said that she could give me an 80% refund, which was the price of the product, but that the other 20% covers shipping which cannot be refunded.

    Anyhow... I am tempted just to take the offer so I don't have to hassle with the bank, but still not sure. I told her yes and will be watching my credit card statement closely.

    Just wanted to warn you all here so you can avoid this and I also thought it was interesting based on some of the news stories I've heard lately such as the fake Apple store in China..
    Thats why I always say to myself "you get what you pay for"
    Set yourself goals, not limitations

  3. #3
    thiagocastro is offline Squire
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    I have sent the Real rosetta stone an email about the fake website. i didnt mention your situation obviosly. I think that it is BS that they would charge you that much for fake stuff. i hope you get your money back.
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  4. #4
    ryoder is offline King / Queen
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    China needs to wake up to the fact that they have an economy based on producing sub-par products and cheap knockoffs. At some point the US should do something about this as we the consumers and taxpayers are getting screwed.
    BSBA CIS from TESC, BA Natural Science/Math from TESC
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  5. #5
    Shawn A is offline Senior Squire
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    Quote Originally Posted by burbuja0512
    So... just wanted to give you all a warning. A little while back, I made the decision to purchase Rosetta Stone software for Portuguese. Like everyone with a budget, I was appalled at the high prices, but really wanted to give it a try in spite of mixed reviews.

    Anyhow.. somehow I ended up on http://www.rosettaus.com/, which looked EXACTLY like the regular Rosetta site only cheaper - look and see for your self. The official site is . Rosettaus.com costs $150 and the real thing advertises a $479 price.

    Well, a week or two later, the product arrived from China. It looked exactly like what I would expect a Rosetta Stone box to look like, but the box actually broke when I was opening it and the discs were obvious copies. I have to admit that I kind of suspected something funny due to the price, but I didn't really care.. after all, I was saving money.

    Anyhow, the system did work for about two uses and then stopped functioning totally. I uninstalled and reinstalled several times and nothing. I decided to go to the site for tech support... funny no tech support number or anything like that. I emailed the contact option given and nothing. Then, finally I remembered that at one point I had been sent a tracking number, so I emailed the customer service rep that sent me the shipping tracking number.

    She tried to do troubleshooting with me via email and in spite of a very poor grasp on the English language (hmmmm... maybe she should use the products that she's selling.) Once I sent her screen shots of the error messages I was getting and she realized that it just wasn't going to work, she offered me a 50% refund. I said that I don't want money - I want a working Rosetta Stone program. Every time I asked for them to ship me another one, she would respond with a slightly higher refund offer.

    Finally, I explained to her that I could get my money back because I used a credit card to pay. I just wanted to give them a chance to give me a working product before I did this. Well, she never did agree to re-ship another Rosetta Stone set, but said that she could give me an 80% refund, which was the price of the product, but that the other 20% covers shipping which cannot be refunded.

    Anyhow... I am tempted just to take the offer so I don't have to hassle with the bank, but still not sure. I told her yes and will be watching my credit card statement closely.

    Just wanted to warn you all here so you can avoid this and I also thought it was interesting based on some of the news stories I've heard lately such as the fake Apple store in China..
    I would do the "hassle with the bank" - it's a chinese knock off company??? They're not going to challenge, provide documentation, etc... Get all of your $$ back.

    Shawn

  6. #6
    burbuja0512's Avatar
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    Quote Originally Posted by Tasman
    Thats why I always say to myself "you get what you pay for"
    I couldn't agree more, however that was not what I was thinking when I bought the set originally. What I was thinking is "who the heck does Rosetta Stone think they are charging almost 500 dollars for this?" I mean seriously.. unless they surgically implant the language in my brain, that price is ridiculous. So, that's why I wasn't all too sad about realizing that it was a knock off, BUT it's still not right and the fact that Rosetta Stone is crazy-overpriced doesn't justify it.

    @thiagocastro - thank you that was a great idea to email Rosetta Stone!
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  7. #7
    cookderosa's Avatar
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    ughhhhh so frustrating!!! Sorry that happened, I hope you get all your money back! Look into getting a second hand copy from a homeschool swap if you still want to save $. We have French, and love it, but paid full price
    Jennifer
    Homeschooling for College Credit (Book)
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  8. #8
    Espndude0496 is offline Minor Noble
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    Default Instant Immersion

    Hey, if you are looking to save a lot of money, try the InstantImmersion program. I found it to be a lot better than the Rosetta Stone program, and the best part is, I only paid $50 for a new copy. Has all of the same features as Rosetta Stone, obviously minus the cost. Best money ever spent on a language program.
    Last edited by Espndude0496; 08-10-2011 at 11:47 AM.

  9. #9
    burbuja0512's Avatar
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    @cookderosa Homeschool swap is a good idea. I did try to look on ebay, but unfortunately Portuguese doesn't seem like a very hot seller lol so I couldn't find a used copy. It really doesn't hurt to keep trying though.

    @Espndude - that is interesting and if I can't find a used copy of Rosetta within the next month or so, I may try out your suggestion. What I am discovering about Portuguese is that since I speak fluent Spanish, the basic lessons are painfully boring for me. I can already read the language, so maybe I don't even need to get the "best" program out there. I just need something that will help me get used to the sound of the language.
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    Spanish 80 | Humanities 67 | A & I Lit 72 | Sub Abuse 452 | Bus Ethics 445 | Tech Writ 62 | Math 53 | HTYH 454 | Am. Govt 65 | Env & Humanity 64 | Marketing 65 | Micro 61| Mgmt 63| Org Behavior 65| MIS 446|Computing 432 | BL II 61 | M&B 50 | Finance 411 | Supervision 437| Intro Bus. 439| Law Enforcement 63| SL: Accounting I B | Accounting II C+| Macro A | ECE: Labor Relations A | Capstone: A| FEMA PDS Cert |
    Harvard Medical Dept of Continuing Education- Toxicology: Certificate of Participation

    COSC threads:
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    http://www.degreeforum.net/excelsior...tions+answered
    Business info-http://www.degreeforum.net/general-e...g-three-2.html
    Info about my MBA: http://cps.regis.edu/globalmba/

  10. #10
    CLEP101's Avatar
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    "VUZE"

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