Page 3 of 3 FirstFirst 123
Results 21 to 26 of 26
Like Tree32Likes

Thread: Study.com a serious disappointment

  1. #21
    Synicaal is online now Count / Countess
    Join Date
    Jun 2016
    Location
    NY
    Posts
    769

    Default

    Quote Originally Posted by strawberryxfuzz View Post
    Also, I got through the ID-ing and area scan with the Proctor software just fine, and I had no indication at all that there was an issue with my webcam (which apparently was facing the wrong direction suddenly?) I've used ProctorU for many, many courses through Saylor and never had an issue. The problem with Study.com's software is (at least for me), it doesn't give you any indication or give you a webcam view so you can ensure it's working. I brought this up to them.
    I use a Mac computer and the software does give you the option to have a window open with the webcams view during the test. Not sure how to do it on windows but with the software running you click on the top bar and go to options or whatever its called I will have to look next time I do a test, and it give you the option to open a screen with what the webcam is seeing.

    Note : I should add, that I never actually turned the option on so it very well could not work. I will turn it on for my next one should be in the next day or two.
    Last edited by Synicaal; 01-11-2017 at 09:19 AM. Reason: added info
    Thomas Edison State University - BSBA: Accounting: 94/123

    B&M: Personal Finance, Stats, Business Law I, Microeconomics, Quantitative Business Apps, Business Comm, Computer Concepts and Apps, Financial Accounting
    CLEP: Sociology, Psychology, Marketing, College Comp Modular, Human Growth and Development
    Institutes: Ethics 312
    Aleks: Intermediate Algebra, College Algebra, PreCalculus
    Shmoop: U.S. History I, U.S. History II, Modern European History
    Study.com: Principles of Finance, Advanced Accounting I, Applied Managerial Accounting, American Government, Macroeconomics, Principles of Management, Globalization and International Management, English Composition II
    SL: Intermediate Accounting I, Introduction to Religon, Cost Accounting

    Remaining:
    B&M : Intermediate Accounting II, Managerial Accounting
    CLEP: College Math
    Study.com: Public Speaking, Intro to Computing, Info Systems
    TECEP: Strategic Management, Federal Income Tax

  2. #22
    yb1
    yb1 is online now Baronet / Baronetess
    Join Date
    Jan 2015
    Posts
    315

    Default

    glad it worked out. Their customer support is pretty solid. They fixed an issue I had and refunded me the difference and it only took one email.
    Last edited by yb1; 01-11-2017 at 08:57 AM.

  3. #23
    dfrecore is online now Emperor / Empress
    Join Date
    Apr 2013
    Location
    San Diego
    Posts
    3,968

    Default

    I'm glad this was resolved, although I can't believe it took them this long, as well as not communicating with you when it all happened. Doesn't make them look good.

    And I'm glad you posted with the results, it makes them look a little better, but now people know some of the issues to look for when dealing with Study.com.

    It's like knowing in advance that TESU is going to be a pain to deal with - at least you know going in that customer service may be a problem.
    strawberryxfuzz likes this.
    TESU BSBA in HR (in progress) - 108cr, only 4 more classes to go...
    GGU Certificate in Management - 2000

    TECEP - Technical Writing 84% (3cr), English Comp II 79% (3cr), Applied LibArts Math 90% (3cr), Public Relations 70% (3cr), Computers 75% (3cr)
    DSST - Intro to Computers/437 (3cr), Prin of Pers Finance/458 (3cr) - 2011 CLEP - Management/69 (3cr UL), Marketing/67 (3cr UL) - 2011

    Penn Foster
    - Financial Management 92% (3cr UL)
    ALEKS - Int Alg (3cr) - 2011, College Algebra (3cr) - 2015 Sophia - Project Management 85% (3cr UL) - 2015 Insurance Inst. of America - Ethics 72% (2cr) - 2015 Kaplan PLA (3cr) - 2015 Add'l ACE Credits (5cr UL) - 2000

    Palomar College
    - Organizational Theory (3cr) - 2015 Mission College (36cr) - 92-98 Golden Gate Univ (12cr UL, 3cr LL) - 98-00 San Jose State Univ (12cr UL, 9cr LL) - 88-89

  4. #24
    cookderosa's Avatar
    cookderosa is offline Emperor / Empress
    Join Date
    Mar 2007
    Location
    Illinois -> North Carolina
    Posts
    7,756

    Default

    congratulations on getting this resolved.
    strawberryxfuzz likes this.
    Jennifer
    10 year member

    Certified Dietary Manager (in progress)
    Certified Food Protection Professional (in progress)

    MS Nutrition, 2014 Canisius College, Buffalo, NY
    BA Social Science, 2008 Thomas Edison State University, Trenton, NJ
    AA General Studies, 2008 Thomas Edison State University, Trenton, NJ
    AOS Culinary Arts,1990 Culinary Institute of America, Hyde Park, NY

    Homeschooling for College Credit (blog)
    Homeschooling for College Credit (book)

  5. #25
    a2jc4life's Avatar
    a2jc4life is offline Squire
    Join Date
    Apr 2017
    Posts
    57

    Default

    Quote Originally Posted by strawberryxfuzz View Post
    Update:

    So a rep at Study.com got back to me. They admitted they made a mistake, and apparently they approved my ACE request before reviewing my proctored video. According to the rep, there were issues with my webcam that I was not aware of, which is why they revoked my credits and reset my exams to Retake "at no additional cost to me."

    However, that was over a week ago I had gotten the "Retake" status update and I was never notified about there being an issue with my proctored exam, no e-mail, nothing to explain the status on my dashboard which I argued. Also, I got through the ID-ing and area scan with the Proctor software just fine, and I had no indication at all that there was an issue with my webcam (which apparently was facing the wrong direction suddenly?) I've used ProctorU for many, many courses through Saylor and never had an issue. The problem with Study.com's software is (at least for me), it doesn't give you any indication or give you a webcam view so you can ensure it's working. I brought this up to them.

    On Study.com's part for this issue, they were very accommodating. The rep spoke with her supervisor regarding my situation - and the lack of communication throughout it beforehand - and she had said that given my situation was indeed bizarre they changed my exams to 'Pass" and granted me back my ACE approval credits for the 3 courses. Super relieved, and super lucky. I'm very happy they were willing to grant them back to me.

    Given it happened for all 3, I'm worried going into my next exams with this webcam issue. It's connected to my laptop but again, never had this issue with ProctorU. Guess I'll have to contact the support team next time I open the program to make sure about it.
    That's kind of unnerving. Seems worth complaining to ProctorU about. If they can't alert someone to a technical issue, that's a pretty serious flaw with their system (and Study.com is far from the only institution using their services).
    (tentative) goal: BA in Complementary & Alternative Health from Ashford U (34/120)

    American College of Healthcare Sciences: 34 credits
    (plus 14 that are non-transferable because they're challenge courses)
    Study.com: Personal Finance

    working on:
    ACHS: Holistic Pathology & Protocols, Healthcare Terminology, Holistic Health Consulting & Business Skills (finals week! 1/3)
    Study.com: American Government

  6. #26
    Aurelius is offline Knight / Dame
    Join Date
    Feb 2016
    Posts
    140

    Default

    Ready for your CLEP exam?

    Study for your exam using the same CLEP Study Guides used by thousands of members of this discussion forum!


    Study.com uses RPNow for proctoring, not ProctorU. The tech support department at RPNow is useless the one time I had to use them. The software crashed mid test and I couldn't relaunch it. Their chat support guy took remote control and repeatedly told me to "navigate to the exam" which of course is not available. No matter how I tried to explain that this was not possible he kept telling me all I had to do was launch the exam. After 35 minutes of that I gave up. ProctorU has their flaws too but both are better than a testing center
    a2jc4life likes this.

Page 3 of 3 FirstFirst 123

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

1 2 3 4 5 6 7 8 9 10