06-24-2018, 04:27 PM
Has anyone had ACE & Aleks deny you for both College Algebra (without Trig) and PreCalculus?
Last week, I successfully completed both C.A. & PreCalc (90% & 92% respectively). When I submitted PreCalc, ACE sent me an email saying PreCalc was denied b/c Aleks considers it a duplicate of College Algebra and Aleks sent me an email saying ACE denied PreCalc b/c ACE considers it a dup of C.A.
Valid through 7/31/18, ACE has approved several Aleks.com math courses including (but not limited to) College Algebra and PreCalculus. I see no indication or statement on either the ACE or Aleks websites stating College Algebra and PreCalculus from Aleks duplicate each other. In fact, I know other people on this site have successfully received credit for both.
Has anyone experienced this denial? I think it's truly ghastly that neither state this anywhere and both are pushing the denial off on the other. I think they should give me credit for both and I plan to write ACE in a few days to state my position and complaint. I have notified Aleks that I will do that. If they had been upfront and honest about it and if I hadn't taken 5 hours of tutoring at a significant price, I may not be so upset. I'm furious at this point.
I chose Aleks b/c I'm often slow to calculate math problems due to a physical condition that causes me to process slowly on most days. Taking it again through another venue isn't an option.
Can anyone offer any advise?
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Here's the email from Aleks. I've removed the name of the Aleks rep b/c I did not get her permission to post this.
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Dear ---,
We received the below request from ACE to approve your PreCalculus course.
Due to the high level of topic overlap for several ALEKS courses, ACE is limiting some combinations of courses it will accept for credit.
As you have already received credit for College Algebra, your current request falls into this area. The circled courses below are not eligible due to your completion of College Algebra:
<An image was here with College Algebra & PreCalculus Circled saying they duplicate each other.>
Thank you,
----- | Sr. Advanced Customer Solutions Specialist
ALEKS Corporation | Email: ----@aleks.com | Phone: (714) 245-7191 x --- | www.aleks.com
Last week, I successfully completed both C.A. & PreCalc (90% & 92% respectively). When I submitted PreCalc, ACE sent me an email saying PreCalc was denied b/c Aleks considers it a duplicate of College Algebra and Aleks sent me an email saying ACE denied PreCalc b/c ACE considers it a dup of C.A.
Valid through 7/31/18, ACE has approved several Aleks.com math courses including (but not limited to) College Algebra and PreCalculus. I see no indication or statement on either the ACE or Aleks websites stating College Algebra and PreCalculus from Aleks duplicate each other. In fact, I know other people on this site have successfully received credit for both.
Has anyone experienced this denial? I think it's truly ghastly that neither state this anywhere and both are pushing the denial off on the other. I think they should give me credit for both and I plan to write ACE in a few days to state my position and complaint. I have notified Aleks that I will do that. If they had been upfront and honest about it and if I hadn't taken 5 hours of tutoring at a significant price, I may not be so upset. I'm furious at this point.
I chose Aleks b/c I'm often slow to calculate math problems due to a physical condition that causes me to process slowly on most days. Taking it again through another venue isn't an option.
Can anyone offer any advise?
---
Here's the email from Aleks. I've removed the name of the Aleks rep b/c I did not get her permission to post this.
---
Dear ---,
We received the below request from ACE to approve your PreCalculus course.
Due to the high level of topic overlap for several ALEKS courses, ACE is limiting some combinations of courses it will accept for credit.
As you have already received credit for College Algebra, your current request falls into this area. The circled courses below are not eligible due to your completion of College Algebra:
<An image was here with College Algebra & PreCalculus Circled saying they duplicate each other.>
Thank you,
----- | Sr. Advanced Customer Solutions Specialist
ALEKS Corporation | Email: ----@aleks.com | Phone: (714) 245-7191 x --- | www.aleks.com