If anyone from Study.com is reading

[saraholson]

...can you please help answer my question?

I sent in a support ticket weeks ago - saying I prepaid for a year on the annual plan, and asking whether i can pause the account in a similar way as when i was on the monthly plan. my thought was that perhaps the pause simply extended the access for X number of months (however long i paused) since 12 months were prepaid.

The customer service rep sent me a canned response telling me to just press the pause button and i would not be billed for the following month.... well obviously that doesn't apply to my situation - since there is no pause button; and i already paid. I replied back to her, explaining that her reply did not fit my situation... still no response. This has been going on since about April 20. I really just need to know the answer: can i pause [or not ?] on annual? the reason i need to know is that i am pursuing some IT certs and I wanted to pause Study.com to devote a couple months to studying for the certs. If I can't pause though, i may not be able to do that, so i need to know what the options are - i just need to be able to plan out my next month. 

my exams 'renew' in about 10 days so it would be great if someone could please answer this question for me before then... thanks everyone

[udi]

I just paused mine, but I'm on monthly. I think annual subscriptions can't be paused. Did you check the option under membership on your dashboard?

[Merlin]

I'm pretty sure you cannot pause annual accounts because all pausing does is stop Study.com from auto-billing you for the next month. It doesn't interrupt your current subscription or allow you to pause in the middle of a subscription.

The only difference between pausing and canceling is that when paused you retain your current subscription rate, so if the rates go up you stay at the same rate. If you cancel, you come back at the prevailing subscription rate. Both kick in at the end of your current subscription month.

So even if you could pause an annual plan, all that would do would mean at the end of the year your account would not auto-renew for another year. But I don't think annual plans auto-renew anyway.

[alab21]

...can you please help answer my question?

I sent in a support ticket weeks ago - saying I prepaid for a year on the annual plan, and asking whether i can pause the account in a similar way as when i was on the monthly plan. my thought was that perhaps the pause simply extended the access for X number of months (however long i paused) since 12 months were prepaid.

The customer service rep sent me a canned response telling me to just press the pause button and i would not be billed for the following month.... well obviously that doesn't apply to my situation - since there is no pause button; and i already paid. I replied back to her, explaining that her reply did not fit my situation... still no response. This has been going on since about April 20. I really just need to know the answer: can i pause [or not ?] on annual? the reason i need to know is that i am pursuing some IT certs and I wanted to pause Study.com to devote a couple months to studying for the certs. If I can't pause though, i may not be able to do that, so i need to know what the options are - i just need to be able to plan out my next month. 

my exams 'renew' in about 10 days so it would be great if someone could please answer this question for me before then... thanks everyone

I’d love to know the confirmed answer on this as well. I was considering getting the annual plan for my son next school year, but if we can’t pause it for the summer, it wouldn’t be worth it.


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[saraholson]

I'm pretty sure you cannot pause annual accounts because all pausing does is stop Study.com from auto-billing you for the next month. It doesn't interrupt your current subscription or allow you to pause in the middle of a subscription.

The only difference between pausing and canceling is that when paused you retain your current subscription rate, so if the rates go up you stay at the same rate. If you cancel, you come back at the prevailing subscription rate. Both kick in at the end of your current subscription month.

So even if you could pause an annual plan, all that would do would mean at the end of the year your account would not auto-renew for another year. But I don't think annual plans auto-renew anyway.

What i thought would make the most sense is, if you pause, you get X amount of time tacked on to the end of your access. So say your sub would normally expire in July 2019 if you had no pauses. If you DID pause for 1 month, your sub would then move forward and not expire until Aug 2019. 

I am trying to get Study.com themselves to answer this question since it isn't specified anywhere and it's hard to imagine they wouldn't have thought of this situation

---

lol meanwhile we are going on OVER 14 days since i first contacted support. i just got this message in reply to my latest request for follow up:

"Thank you for your patience!
The issue has been escalated to the Internal team and you will receive a follow up once there is a resolve"

oh dear...

[TwinMom]

I hope you get a definitive answer soon BUT I also had an issue with Study (something I felt should have been so easy to resolve), 5 emails, 4 voicemails, I was “escalated” 3x and 3 weeks later my problem was never resolved. I finally did a work around but never got an answer. I hope your situation turns out differently.

I remember a previous discussion on this issue and it was said that an annual account can’t be paused. Not sure if that’s accurate though.

[Merlin]

What i thought would make the most sense is, if you pause, you get X amount of time tacked on to the end of your access. So say your sub would normally expire in July 2019 if you had no pauses. If you DID pause for 1 month, your sub would then move forward and not expire until Aug 2019. 

That seems reasonable to me as well, but that would require extra work for Study.com to do and I doubt they be willing to add that functionality. The pause feature is basically free since all they really had to do is add a date field to your account record that indicates not to renew your sub until that date has passed.

What you're asking for requires a bit more effort on their part, and could lead to more error, so it probably isn't worth the effort or risk for SDC to implement such a feature for the handful of people who use annual accounts. That said, if they did add it, it would also mean that monthly subs could also be paused in the middle of the month, which could be helpful to some people.

[saraholson]

OK - I just got a reply saying they don't allow pauses on an annual membership.

Not sure why it took them almost a month to give me that info.

[cookderosa]

OK - I just got a reply saying they don't allow pauses on an annual membership.

Not sure why it took them almost a month to give me that info.

Bummer - sorry to hear that.