11-23-2020, 02:00 AM
I just got done with one of the worse experiences that I've had while in college. I scheduled two tests for today Introduction to Marketing and Principles of Management from TESU epack.
Now the epacks are already a bit of a ripoff I think since they don't really teach anything. It's just a bunch of quizzes to see if you are ready to take a final exam from where they get your final grade. There are no study guides no instruction no assignment and the "classes" are over $1000 each. My job is paying for them and this way I establish residency. Fine I knew what I signed up for so I read both books and read them both. Introduction to Marketing is 19 chapters long and the going was tough.
I took my Principles of marketing exam and from the beginning there was a glitch. I have a dedicated computer that I use for test taking. I rarely use the computer but I've made sure to put plenty or Ram and an SSD. With ASU I had one glitch at the beginning but then everything was fine.
I made sure to update it so that everything would go smoothly. Once i was with the proctor he told me that he could not see my camera and they would transfer me to tech support. I found it weird since I was able to take a picture of my ID. I also tested it using testmycam online and it was streaming fine.
The tech tells me the same thing can't see your cam, but the ProctorU website says that my equipment is ready to go. I can see myself on their window and point that out but she ignored it. Ten minutes went by and no word or movement. I said hello and sure enough there she was closing windows and seeing if she could "fix" my computer. Finally about two hours later my computer is "fixed" and I take my exam. I quickly took the exam since I had studied a lot for it.
After I was done with that exam I immediately tried to start my second one principles of management. My Exam won't launch and I need tech support. After an hour I decide to just pay again and reschedule it again for about 30 mins later. That test launched fine when the time came. Everything seems at first but again there are "technical issues" can't see my cam and the proctor doesn't even let me say anything just transfers me to tech support. Same person as before I told her I just took my last exam. She almost seems like a bot repeating the same things. Can't see your cam, let me close your windows, can you log in, let me restart your computer. Again everything looks fine on my end I see the camera working and I see the video transmitting. After about an hour my exam finally closes. I tell the tech support lady that I was getting worried since my exam was gonna close. Right after I said that she said "ok everything is working now you can take your exam.
I can't take it over at TESU anymore the exam has been blocked off. I spent over five hours dealing with this people. It almost looks like a scam where they don't have enough staff and make you wait until someone is free. There were long times like 20 minutes where tech support seems to not have done anything unless I prompted them to.
I'm hoping that TESU will let me take it again but dealing with ProctorU is a nightmare. I'll get another computer ready with a clean installation of Windows to see if they have the same issues.
Now the epacks are already a bit of a ripoff I think since they don't really teach anything. It's just a bunch of quizzes to see if you are ready to take a final exam from where they get your final grade. There are no study guides no instruction no assignment and the "classes" are over $1000 each. My job is paying for them and this way I establish residency. Fine I knew what I signed up for so I read both books and read them both. Introduction to Marketing is 19 chapters long and the going was tough.
I took my Principles of marketing exam and from the beginning there was a glitch. I have a dedicated computer that I use for test taking. I rarely use the computer but I've made sure to put plenty or Ram and an SSD. With ASU I had one glitch at the beginning but then everything was fine.
I made sure to update it so that everything would go smoothly. Once i was with the proctor he told me that he could not see my camera and they would transfer me to tech support. I found it weird since I was able to take a picture of my ID. I also tested it using testmycam online and it was streaming fine.
The tech tells me the same thing can't see your cam, but the ProctorU website says that my equipment is ready to go. I can see myself on their window and point that out but she ignored it. Ten minutes went by and no word or movement. I said hello and sure enough there she was closing windows and seeing if she could "fix" my computer. Finally about two hours later my computer is "fixed" and I take my exam. I quickly took the exam since I had studied a lot for it.
After I was done with that exam I immediately tried to start my second one principles of management. My Exam won't launch and I need tech support. After an hour I decide to just pay again and reschedule it again for about 30 mins later. That test launched fine when the time came. Everything seems at first but again there are "technical issues" can't see my cam and the proctor doesn't even let me say anything just transfers me to tech support. Same person as before I told her I just took my last exam. She almost seems like a bot repeating the same things. Can't see your cam, let me close your windows, can you log in, let me restart your computer. Again everything looks fine on my end I see the camera working and I see the video transmitting. After about an hour my exam finally closes. I tell the tech support lady that I was getting worried since my exam was gonna close. Right after I said that she said "ok everything is working now you can take your exam.
I can't take it over at TESU anymore the exam has been blocked off. I spent over five hours dealing with this people. It almost looks like a scam where they don't have enough staff and make you wait until someone is free. There were long times like 20 minutes where tech support seems to not have done anything unless I prompted them to.
I'm hoping that TESU will let me take it again but dealing with ProctorU is a nightmare. I'll get another computer ready with a clean installation of Windows to see if they have the same issues.
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