Trouble contacting Excelsior

[Jennr2z]

I've been advised in another thread to enroll in an Excelsior degree as soon as possible but upon checking I found that I did make an application years ago it seems and I'm able to log into the My excelsior portal, I have no clue what to do from there though. No indication of my status.
I tried emailing several departments for help but nobody is answering. Is it generally this difficult to get a response from Excelsior? It's very difficult to call due to the time zone differences. I'm having a horrible experience and am considering not enrolling. 

Any help or sharing your own experience would be appreciated, thanks

the lack of any support or communication from Excelsior is the exact reason I found UMPI and am very happy to be enrolled there! I even scheduled appointments with the academic advisors and they never contacted me, just zero communication. I had a few crucial questions before moving forward and could never get human communication. Try UMPI