Inappropriate Grading Delays SDC

[sarahmac]

I signed up for the SDC all you can eat. 3 class slots supposedly. But I have been waiting almost a month for grading and although they did initially respond to a customer service enquiry a week ago saying they would look into it, they've been silent ever since. I am starting to think this is a scam. 

It isn't unlimited classes, which is how it was advertised, if they are going to take a month to grade things and free up the class slots. I am actually incredibly annoyed to the point I am thinking about escalating my complaint to the BBB, because frankly this is false advertising.

Anyone had any luck contacting them via something other than the generic customer service form?

[sarahmac]

I signed up for the SDC all you can eat. 3 class slots supposedly. But I have been waiting almost a month for grading and although they did initially respond to a customer service enquiry a week ago saying they would look into it, they've been silent ever since. I am starting to think this is a scam. 

It isn't unlimited classes, which is how it was advertised, if they are going to take a month to grade things and free up the class slots. I am actually incredibly annoyed to the point I am thinking about escalating my complaint to the BBB, because frankly this is false advertising.

Anyone had any luck contacting them via something other than the generic customer service form?

Update: right after making this post I decided to go ahead and contact the BBB. Within four hours of doing so, SDC had magically marked the assignments and marked the courses complete. After almost a month of silence. So with three days left of my subscription I have three course slots unblocked and may be able to squeeze in a few extra.

Lesson here seems to be, unfortunately, that escalation is the only way to get them to react (businesses are notified when someone submits a BBB complaint). I really do wish it didn't have to go that far. I liked SDC when I used them under the old model.

[bjcheung77]

Yes, great job, escalating things is the only way to go further up the chain... If you've done all you can to contact support, they'll need to make changes to their protocol and procedures or processes to streamline the operations.

[homeschoolmom1]

Same here. Course not "approved" in 3 weeks, which is longer than when the exams were proctored. Painful.