Seven Lucky Gods: TESC Customer Service: My Experience

[Saharapost]

It seems the Seven Lucky Gods of Good Fortune (in Japanese Mythology) are behind me. Or, how do I explain the fact that aside the long wait I had to endure during my credit evaluation, every other thing seems to be moving fine and FAST for me when it comes to TESC and its customer service.

I did read countless threads in which students "lament" TESC's slow (and what seems to be lackadaisical) attitude towards its students when it comes to customer service. For me, the reverse is the case as I have been so blessed to have always had my queries, questions, and concerns resolved in the "speed of light". I cannot even begin to count the number of tickets, emails, and phone calls I have put through to TESC ever since I enrolled in March, 2014 and yet all my concerns were always attended to in no time. The longest I ever waited for a response was 12 hours. I have had correct responses to my tickets and messages in less than 5 minutes.

When, yesterday, I wrote to Bursar and Advising (advising team had refused to answer some questions because, since my file still shows APPLICANT, I am not yet enrolled), it took less than 10 minutes to have them respond and iron things out with me. It makes me wonder whether I am attending the same TESC that everyone else seems to be complaining about. I was almost tempted to go back and check the website to be sure I was enrolled at the correct TESC. Most TESC staff (including Cora at Testing Office) have been more than helpful.

If someone at Thomas Edison State College is reading this, please tell your staff to keep up the good work. In no time, I believe others will come to experience the "New TESC" and become a force of good publicity for the college.