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Seven Lucky Gods: TESC Customer Service: My Experience
#2
Great Post!

Not the new TESC, same TESC. I've always had good rapport with the staff. Granted it helps to locate and connect with a few key personnel. Once you do, it's all good!

I have only had two negative conversations with an advisor and it was because that person hated the use of FEMAs and too many tests. Surprisingly the person was not as forthcoming with the non traditional student as you would expect from someone employed by TESC. Granted I can be a bit harsh at times myself. Especially when I know something to be true and someone is trying to steer me in the opposite direction based on their own prejudices. But after two conversations with him, I chose to never speak with him again and never had another unsortable issue.

There have been a few advisors that were godsends with providing academic guidance, coaching, and even helping me appeal a decision which ultimately ended in an approval. The bursar's office, former graduation specialist (AK-simply amazing!), testing (Cora thumbs up!) and tecep coordinator (kudos!), ... all wonderful, helpful people! I wouldn't have remained a student if half of what others went through happened to me. It pays to be forthcoming, well spoken, and know the facts before you make the call.

"Setting a goal is not the main thing. It is deciding how you will go about achieving it and staying with that plan." -Tom Landry

TESC:
AAS, Admin Studies. 2010
BA, Social Sciences. 2010. Arnold Fletcher Award.
AAS, Environmental, Safety & Security Technologies. 2011
BSBA, General Management. 2011. Arnold Fletcher Award. Sigma Beta Delta (ΣΒΔWink!


Messages In This Thread
Seven Lucky Gods: TESC Customer Service: My Experience - by bricabrac - 04-25-2014, 12:55 PM

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