Seven Lucky Gods: TESC Customer Service: My Experience

[bricabrac]

That sounds like Todd Siben. I had a bad experience with Dr. Keel, the director of advising. I also had a bad experience with Andrea Mirsky. One advisor hung up the phone on me, but I didn't catch her name. The advisor who eventually helped me (I can't remember his name but it was Italian and started with a "C") seems to no longer be employed at TESC, at least not as an advisor. TESC's email responses have become much faster, and the answers are usually sufficient and accurate. I still get inaccurate information over the phone.

You nailed it! There is a reason he is now a member of the PLA leadership team. Much better fit in my opinion. Dr Keel is a bit of a stickler; best if you could work around him. Ms. Mirsky, like Siben, is in my opinion a traditionalist. (Need I say more.) Although I found her mannerisms to be quite pleasant, she unfortunately would tend to give incorrect information. Eek.

I wonder if the advisor you refer to as "C' is Donald Cucuzzella? He was a help to me as well. He usually answered my help tickets. He was fast and always well informed. If he didn't know an answer, he would research the matter thoroughly before getting back to you. Any who, he's still at TESC and has since earned his MA. He is currently the Asst Director, School of Applied Science & Technology. Kudos!


What's interesting is that it seems to be the traditionalist group (preference towards courses vs testing) that the non-traditionalist students are having a problem with. Which, in all honesty, would be expected.