ProctorU...hell in a handbasket Part 1

[cypster]

I didn't have these issues when I took a TECEP a couple of weeks ago.

My first exam with them was admittedly not as horrible as this second day with them Sanantone. I was so frustrated after having 3 representatives in the same day conducted the same behavior of not asking for my permission before performing actions on my computer. I have contacted the appropriate channels... I suppose I was just really more worried now than anything that my computer may still be vulnerable due to this rahook.dll file that I have been unable to remove even after multiple reboots and in the session log that I have saved there is actually an entry that shows the applet injecting itself to be restarted with my computer. I have contacted their Birmingham office and filed a complaint. They have promised that they will be contacting me with information showing me exactly what files were pulled from my computer and at what times. I am really hoping that they will keep their word and let me know what happened on that day... All of the supervisors that I spoke with also shared with me that the representative on that day broke protocol in several respects and that they are investigating the matter. Let's hope that I will actually hear from them and that this will never happen again!