Proctur U again!

[teacher2]

Hey everyone I apologize if this is a rant but was curious if anyone else have had this problem and how they resolved it.

Saturday, I attempted to take my PreCalculus final. My internet worked great until I logged onto ProcturU. I attempted to go through verification but kept having "internet issues" I could hear my proctor laughing and talking in Spanish and the video was playing. However they would not let me take my exam due to "internet connection issues". However, when I closed their window my internet was perfect!

Today, I attempted for the second time to take my final. Internet working fast and perfect. I repeat the steps of verification. Problems again! The proctor had to take picture of me and my id then he kept closing the support request on the chat box so I could not ask questions. Finally get through that and he puts the quiz password in. I start the exam and the questions wouldn't load! I tried to tell my proctor but he shut off the support request on the chat box again! the questions began to load very slowly so I plugged away. The timer was at 1 hr and 28 min and I had only got through question 10. I was nearly crying by now as the questions were not loading fast enough yet the timer ticked on. The proctor came back on said there was connection issues and he could not reset the exam or add the time. Then he transferred to another tech. But this one did not respond to any of my requests. So long story short I ended up calling Straighterline and explaining the situation. The lady there closed out my final and redid it so I can take again. At this point I shut the final down and the procturU window.

My question is what is wrong here? I have perfect internet (obviously because I am posting this thread) except when ProctorU is using it! Is this their server? What's going on?