09-07-2017, 01:38 PM
Cookederosa-
The two courses that I bought in 2014 have not expired with ACE. The courses are Microeconomics and Acc 1.
Thank you to everyone for your advice and input.
The BBB complaint case was closed. The person that contacted me after I filed the BBB complaint found no resolution after two weeks of talking back and forth. He told me he would call me back numerous times and then wouldn't. He escalated it to one person who never ended up responding to him, he then escalated it to a director. After being told he would call me back within 24 hours, and 3 days going by, and after 7 weeks of trying to get the issue resolved with multiple people, I reached out to the CEO Burck Smith. The issue was then resolved in 12 hours. I can now take my finals and have them scheduled for next week.
The two courses that I bought in 2014 have not expired with ACE. The courses are Microeconomics and Acc 1.
Thank you to everyone for your advice and input.
The BBB complaint case was closed. The person that contacted me after I filed the BBB complaint found no resolution after two weeks of talking back and forth. He told me he would call me back numerous times and then wouldn't. He escalated it to one person who never ended up responding to him, he then escalated it to a director. After being told he would call me back within 24 hours, and 3 days going by, and after 7 weeks of trying to get the issue resolved with multiple people, I reached out to the CEO Burck Smith. The issue was then resolved in 12 hours. I can now take my finals and have them scheduled for next week.
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