Study.com contact info for issue

[tobyisking]

Study.com's customer service is really quite bad. I recentlly had an issue with an exam, emailed them about it about 3 times, never heard back outside the standard "I've upgraded your request" message. Well my membership ended and I never got to take that exam. Finally called them and asked why I never heard back from them for over a month. They told me if your account membership ends they no longer contact you. I of course was livid, I explained to him that the whole reason for having my memebership was to take my 2 exams a month, which I lost out on due to a technical glitch on their end.

If you can show that you tried contacting them 3 times via email (so you'll have dates to prove it), then I would tell them that I want to take the exam.  They can give you a free month if need be to fix this problem.

I wonder what happened to them, that the downward slide seemed to happen so quickly.  They used to answer questions on here fairly regularly, but that certainly went away.

Yeah the guy I talked to gave me a week. So now I have a week to study, which is not great since I took all the quizzes in April so I do not know how much I will remember. I remember back at the beginning of the year they were great and prompt in responding, I wonder what happend.