Wish I hadn't given Straighterline my money

[Mab81]

Can anyone else attest to the fact that Straighterline has the worst customer service? I'd put money on it that they've hired a bunch of kids to assist their customers. Several of the representatives I've spoken to, speak like actual children who can't maintain the slightest sense of professionality. I've had consistent issues with this company, but their representatives defend themselves to the point where they won't accept that there's a problem needed to be fixed. I'm sure this wouldn't be an issue if I had taken any other course besides English Composition, since this one relies so heavily on cooperation between the student and whoever they've assigned to be your grader -- which also changes like the seasons. I wish I had put my money elsewhere, such as a Sophia Learning course; the Sophia team actually knows what they're doing. I'm so dismayed about having to finish the rest of this course. I feel that I can't even reach out to the support team when I inevitably run into another issue, as it seemed this last employee caught an attitude and signed out prematurely. I'm uncomfortable knowing that my overall grade is in their hands, and I'm sure this is why they have a no-refund policy.

I had such a bad experience with SL English that I dropped it. But I have found their customer service to be OK. Sometimes it's great, sometimes it's bad... it depends who answers your email. If I don't get the answer I am hoping for, I just send in another ticket and usually get a different reply. It's definitely not consistent. Overall they have been pretty good, but I can't say I 'enjoyed' taking any of the classes and I am glad I am almost done!