Tesu enrollment status email

[Sb2013]

Has anyone gotten an email from tesu telling them thier enrollment status will change in a month because u haven't taken a class and it'll be 12 months since you got accepted to tesu?? I did t get the email and they told me I will have to reaoore and poasipos lose my catalog year for 2018...so tes 100 won't cover the cornerstone. So annoyed I only found out cuz i couldn't registerfor a class .anyone have any this happen??? I've gone through all my emails and can't find it. 
Anyway to challenge or petition for the catalog year not to be changed. I had to reapply which I did.