TESU and DSST transcript question

[Oulton1]

Hi. I’m hoping someone might be able to help me. I’m unsure what my next step should be. 

About a month ago, I purchased a DSST transcript to be sent digitally to TESU. Even though my account on Prometric indicated the transcript was received and downloaded, TESU is telling me they haven’t received it. From my research, it would appear that this happens a lot and getting in touch with Prometric has been very difficult. 

I need the scores on this transcrpit for my BA so I’m looking for advice. I was wondering if anyone has had the same experience and what you did to sort it out. Maybe you’ve figured out the best way to communicate and/or the best person to contact concerning transcripts... either with Prometric or TESU. 

Or would it just be easier to order another transcript to be sent digitally to TESU and have my credit card fight to get the last fee refunded?

I’m not even sure that’s the best step since I’ve talked to another individual who purchased a transcript 6 times and still hasn’t had the situation dealt with properly.

Also, as a side note, my first transcript sent to TESU was free but my social security number wasn’t correct so TESU wouldn’t accept it. I’ve fixed the ss# problem and purchased this other transcript that TESU states they haven’t received. The first transcript- they apparently still have on record ☹️.

Thank you in advance for your advice.