12-29-2023, 06:57 PM
Hello everyone,
Just a quick progress update on the UpGrad/Edgewood DBA program. The cohort officially starts in two days.
About Dec 10th, UpGrad contacted me to set up an orientation and onboarding meeting for the program. Shortly after, the wheels completely left the cart in every way possible.
There were issues ranging from inconvenient meeting times (2 am my time), last-minute cancellations and rescheduling from UpGrad, unresponsive emails, and unanswered queries. At one point I was even questioning if the person receiving my emails was reading them before responding, they seemed to completely disregard any input or questions.
This gong show resulted in a couple of support tickets and a chain of something like 20 e-mails getting escalated before I was finally able to get them to send me the meeting summary in a two-page pdf, which truthfully would have been far more appropriate in the first place.
UpGrad got back to me yesterday with reasoning for the communication breakdown; Long story short, my newly appointed "Single Point of Contact" had a personal emergency and left my file with a staff member who was not fully trained on procedures. They have assured me that this is not normal for their team. I don't 100% believe them, but I'm pretty sure that once the course starts, their involvement will be minimal.
I'd give them a failing grade on the whole onboarding process.
Fingers crossed that the experience improves from here.
Wishing everyone Happy Holidays.
S
Just a quick progress update on the UpGrad/Edgewood DBA program. The cohort officially starts in two days.
About Dec 10th, UpGrad contacted me to set up an orientation and onboarding meeting for the program. Shortly after, the wheels completely left the cart in every way possible.
There were issues ranging from inconvenient meeting times (2 am my time), last-minute cancellations and rescheduling from UpGrad, unresponsive emails, and unanswered queries. At one point I was even questioning if the person receiving my emails was reading them before responding, they seemed to completely disregard any input or questions.
This gong show resulted in a couple of support tickets and a chain of something like 20 e-mails getting escalated before I was finally able to get them to send me the meeting summary in a two-page pdf, which truthfully would have been far more appropriate in the first place.
UpGrad got back to me yesterday with reasoning for the communication breakdown; Long story short, my newly appointed "Single Point of Contact" had a personal emergency and left my file with a staff member who was not fully trained on procedures. They have assured me that this is not normal for their team. I don't 100% believe them, but I'm pretty sure that once the course starts, their involvement will be minimal.
I'd give them a failing grade on the whole onboarding process.
Fingers crossed that the experience improves from here.
Wishing everyone Happy Holidays.
S
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