01-14-2009, 11:03 AM
I can tell you I have found the Pass Your Class guides very helpful in several instances but I have failed 2 exams using the guides - Clep Math and Drug & Alcohol. Now, I am not at all saying the guides were not good enough, I think I was just trying to cram too many tests into a short span of time. I have used several other guides and found them to be really good - Ethics, Environment and Humanity, Dantes Into to Computers, etc.
They do have the "pass or don't pay" guarantee but it has been a huge hassle to get my refunds back. The first time I failed a test I emailed my results over to them several times and never got a response. I finally had to dispute my claim through paypal and was refunded. This 2nd time I skipped the emailing part and just went right for the paypal dispute. It has been 2 weeks and I still have not received my refund.
I would say the guides are really good for the most part, but the customer service is lacking.
They do have the "pass or don't pay" guarantee but it has been a huge hassle to get my refunds back. The first time I failed a test I emailed my results over to them several times and never got a response. I finally had to dispute my claim through paypal and was refunded. This 2nd time I skipped the emailing part and just went right for the paypal dispute. It has been 2 weeks and I still have not received my refund.
I would say the guides are really good for the most part, but the customer service is lacking.
![[-]](https://www.degreeforum.net/mybb/images/collapse.png)