TESC - poor customer service

[Gary]

A Mom, I understand, I'm a dad. There are many on here who have degrees from TESC and I'm sure they are elated w/their service. But, look at the number of negative posts, factor in that TESC has about 1/2 less students than EC and there is a history there. I know how to reserch, to reed, rite, and other stuuff. Getting back to the point, people have questions, no two situations are alike, people call from all over the world with different needs. That is why you have admissions, advisors, counselors, etc. Don't be insulted for your child to hear some negative feed back, I commend him and the service he received. I live in NJ and I've talked to others here who have heard negative things of the school. It is out there. I have a person I work w/taking Mech Engineering at Drexel and I sense he looks down on my degree from Excelsior because it is in BSL and also the fact it is an external degree school. OK, so be it. I move on. One thing I believe in is customer service. I know many companies out there don't sit back and say we're not spoon feeding the customer, they are being proactive, they want to get your business, and college is a business. Just over two years ago I asked them the following simple question; I have a 4 cr hr class in Biological Science w/Lab from a regionally accredited college. Would that count towards your Gen Biology w/Lab class? This after I explained I was really interested in their Environmental Program. They said I had to register for $75.00 to find out if I could use it. Then I had my wife using her e-mail, ask a question somewhat similar, (it's on e-learners site) and she got the same reply. No problem, they lost the business. Maybe where you come from that is perfectly fine, where I come from I say take a hike. I guess we just have different ideas. No disrespect momma