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Confused about Credly/ACE!
#1
Hi guys! I'm super lost. I went to submit my ACE transcript from a few years ago to a new college and found it doesn't exist anymore. Apparently I was supposed to give authorization to ACE to move all my credits to Credly back in 2020. But I never got an email about it and now it's too late. I emailed both Credly and ACE and got canned replies where the person responding to me assumes I just recently took a course and am looking for my RECENT Credly badge. I can't seem to get anyone to understand that my credits are from years ago (2017-2020) and that I am trying to get badges for OLD ACE credits that were already granted thru ACE. I have been going in circles for weeks with no luck. Is anyone able to tell me how to go about doing this? I specifically need my ALEKS one. I guess if I really have to I can contact Study.com/Straighterline/Sophia all individually to get help from them. But the ALEKS program I used, I don't even think it's accredited anymore (??) so I'm worried I might have to take all my algebra over again and want to avoid that if at all possible!  Blush Thank you!!
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#2
(11-29-2023, 12:12 AM)yc1981 Wrote: I guess if I really have to I can contact Study.com/Straighterline/Sophia all individually to get help from them. But the ALEKS program I used, I don't even think it's accredited anymore (??) so I'm worried I might have to take all my algebra over again and want to avoid that if at all possible!  Blush Thank you!!

I'm not sure, but I believe you're correct that you need each provider to send your info to Credly. When I searched for Aleks specifically: https://www.google.com/search?q=degreefo...eks+credly this was the first result: https://degreeforum.miraheze.org/wiki/AL...ly_Process
Pierpont Community & Technical College 2022
Associate of Applied Science - Board of Governors - Area of Emphasis: Information Systems
Western Governors University 
2022
Bachelor of Science - Cloud Computing
Charter Oak State College
2023
Bachelor of Science - General Studies - Concentration: Information Systems Studies
Thomas Edison State University
2023
Bachelor of Arts - Computer Science
Associate in Science in Natural Sciences and Mathematics - Mathematics
University of Maine at Presque Isle 
2023
Bachelor of Applied Science - Minor: Project Management
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#3
I did just what you're trying to do within the past few weeks.

Complete the Sample Badge Request Form available at this page:
https://mh.my.site.com/aleks/s/article/A...m-Platform

Send it to the address provided, support-admin@mheducation.com

If you need to find your course titles and dates, you can still log in to your ALEKS account to view them even without being a current ALEKS subscriber. This might require resetting your password if you don't have it available. Alternatively, if you have a pre-Credly ACE transcript, you may be able to log in to view it at https://www2.acenet.edu/credit_archive/?...ripts.main If you cannot do this, credit@acenet.edu might be able to retrieve your old-format ACE transcript.
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#4
That's right, you need to get in contact with the appropriate sources and have them co-ordinate the transfer of credits from them to ACE/Credly... It does take some time, while you're waiting, you can fill in the addendum and template here to provide us more details on what degree/plan you have for your educational goal. Link: https://www.degreeforum.net/mybb/Thread-...Area-works
In Progress: Walden MBA | TESU BA Biology & Computer Science
Graduate Certificate: Global Management & Entrepreneurship, ASU (Freebie)

Completed: TESU ASNSM Biology, BSBA (ACBSP Accredited 2017)
Universidad Isabel I: ENEB MBA, Big Data & BI, Digital Marketing & E-Commerce
Certs: 6Sigma/Lean/Scrum, ITIL | Cisco/CompTIA/MTA | Coursera/Edx/Udacity

The Basic Approach | Plans | DegreeForum Community Supported Wiki
~Note~ Read/Review forum posts & Wiki Links to Sample Degree Plans
Degree Planning Advice | New To DegreeForum? How This Area Works

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#5
You are a life saver!!! I managed to get into my ACE account and download my unofficial transcript with all the dates and course titles. And I filled out the form and emailed it to ALEKS. Fingers crossed I don't have too difficult a time after this!
[-] The following 3 users Like yc1981's post:
  • Jonathan Whatley, ltw900rr, origamishuttle
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#6
Okay I've gotten a few badges already!! But does anyone know how to communicate with study.com if I can't access the email that was on my account? I logged in and sent a message to customer service for help. But it gave me no option to put in a new email address, and the one on file, I am locked out of. I did put my phone number in but i'm not sure if they would actually call or not? EDIT: I left a voice mail and they got back to me!
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#7
Sometimes it's good to leave a telephone/voicemail, but I do it both ways, I email them and call as well just in case one gets missed... When I did so by their support webpage, it auto emails them and me a copy of my request... I like tracking things, by phone/voicemail I can't...
In Progress: Walden MBA | TESU BA Biology & Computer Science
Graduate Certificate: Global Management & Entrepreneurship, ASU (Freebie)

Completed: TESU ASNSM Biology, BSBA (ACBSP Accredited 2017)
Universidad Isabel I: ENEB MBA, Big Data & BI, Digital Marketing & E-Commerce
Certs: 6Sigma/Lean/Scrum, ITIL | Cisco/CompTIA/MTA | Coursera/Edx/Udacity

The Basic Approach | Plans | DegreeForum Community Supported Wiki
~Note~ Read/Review forum posts & Wiki Links to Sample Degree Plans
Degree Planning Advice | New To DegreeForum? How This Area Works

[Image: e7P9EJ4.jpeg]
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