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I was in the middle of taking my proctored exam with Study.com when a message popped up from the proctor software saying "Cannot Run Windows Photo Viewer During Exam". I closed the message and was able to finish the exam.
I did not have it running in the background before the exam. I don't even use that program. I did not try to access that program during the exam. I have no idea what caused that to happen. Should I be worried? Will my exam be disqualified?
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Shouldn't be a problem, I've had the same and similar things happen and they've all been reviewed and approved without issue.
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(07-02-2019, 04:24 PM)mysonx3 Wrote: Shouldn't be a problem, I've had the same and similar things happen and they've all been reviewed and approved without issue.
Thanks for the reply and for putting me at ease.
Currently working on: Capstone
Eastern University - (9 of 10 Courses Completed) (27 Credits)
Master's in Data Science
Western Governors University (WGU) - Completed in 2020.
Bachelor of Science, Business - Information Technology Management
TEEX (3 courses, 10 cr)
The Institutes (3 cr)
NFA (1 cr)
ALEKS (3 cr)
SOPHIA (21 courses, 57 cr)
Study.com (18 courses, 54 cr)
WGU (12 courses, 38 CUs)
Eastern University (9 courses, 27 cr)
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I had this happen also and practically had a heart attack! No issues though - went through and got credit.
Hope this eases your stress a bit!
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(07-02-2019, 04:03 PM)AwardTour Wrote: I was in the middle of taking my proctored exam with Study.com when a message popped up from the proctor software saying "Cannot Run Windows Photo Viewer During Exam". I closed the message and was able to finish the exam.
I did not have it running in the background before the exam. I don't even use that program. I did not try to access that program during the exam. I have no idea what caused that to happen. Should I be worried? Will my exam be disqualified?
One of my boys' exams had a pop up about Skype. We don't have Skype on the computer but I was worried about the exam. It was all fine though.
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For the very first SDC exam I took, I had problems with my webcam and had to contact their tech support for help, and that triggered a satisfaction survey which opened my internet browser in the background. I didn't notice until the exam was already almost over. I panicked a bit but ended up having no issues. Maybe because they reviewed the video and I clearly wasn't looking at anything other than the test.
TESU, BSBA-HR Completed December 2020
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The first time I did the exam, the proctoring software froze during the room scan. I tried to regain control over my computer by opening the task manager, got a warning message, and then the whole thing closed. I was able to type the exam code in again and continue through.
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