Posts: 131
Threads: 33
Likes Received: 2 in 2 posts
Likes Given: 7
Joined: Jul 2016
I keep receiving messages from study.com that I need to update my billing information or they will close my account (we are still waiting on our new cc to come, so we can't do this right now). This is annoying because I paid for a one year subscription last year in October and my account is valid for another year. I wrote their help desk and back to the email they sent the warnings from and still have not heard back from them.
If they close my account before my year subscription ends, I will be very upset. I really like their platform and have recommended many friends to them. This is not how to do business.
This is their message:
"FINAL WARNING- Your Study.com membership is about to expire."
Action: Please update your payment information or you will lose access to Study.com"
I paid for a whole year October 2016-October 2017. I should not lose access and my account is not supposed to be 'about to expire'.
![[-]](https://www.degreeforum.net/mybb/images/collapse.png)
•
Posts: 2,647
Threads: 23
Likes Received: 10 in 9 posts
Likes Given: 1
Joined: Nov 2009
I would call the Customer Success team Monday-Friday 8am-5pm PST at 1-877-266-4919
"Setting a goal is not the main thing. It is deciding how you will go about achieving it and staying with that plan." -Tom Landry
TESC:
AAS, Admin Studies. 2010
BA, Social Sciences. 2010. Arnold Fletcher Award.
AAS, Environmental, Safety & Security Technologies. 2011
BSBA, General Management. 2011. Arnold Fletcher Award.
Sigma Beta Delta (ΣΒΔ
!
•
Posts: 397
Threads: 59
Likes Received: 13 in 12 posts
Likes Given: 0
Joined: Jan 2015
Yeah I wouldn't stress too much. Study.com will take care of you.
TESU BSBA (Dual Degree)
Computer Information Systems
General Management
Completed June 2017
For those wondering:
CIS AOS-
TEEX- Bus for IT + IT Professional = 4 UL
Study.com- Digital Marketing = 3 UL
University- Hardware Support Esentials = 4 LL C
Ed4credit- MIS = 3 UL C
SL- C++ Programming 4 UL
CSU Global - System Analysis & Design = 3 C
Gen Man AOS-
Study.com- HRM, Digital Marketing,
SL - Cost Accounting, Managerial Accounting, Organzitional Behavior.
DAU- Contact Administration, Defense Procurement Management
•
Posts: 19,796
Threads: 1,001
Likes Received: 6,583 in 4,970 posts
Likes Given: 0
Joined: Feb 2016
yb1 Wrote:Yeah I wouldn't stress too much. Study.com will take care of you.
+1 on this, Yes, don't worry too much, in fact, I think Study.com will reply back to this thread and fix your issue soon.
•
Posts: 717
Threads: 43
Likes Received: 181 in 109 posts
Likes Given: 7
Joined: Dec 2016
Their customer service is pretty amazing IMO. Even when I ran into little issues I got quick replies back. Definitely call or email their support team.
MTS Nations University - September 2018
BA.LS.SS Thomas Edison State University -September 2017
•
Posts: 131
Threads: 33
Likes Received: 2 in 2 posts
Likes Given: 7
Joined: Jul 2016
I have written twice and they have not gotten back to me. I am in Asia so times to call are not compatible with their opening times.
•
Posts: 19,796
Threads: 1,001
Likes Received: 6,583 in 4,970 posts
Likes Given: 0
Joined: Feb 2016
frostedfire Wrote:I have written twice and they have not gotten back to me. I am in Asia so times to call are not compatible with their opening times.
No worries, you can PM them here... and if they read your message in the morning, they'll ask for your details and so on...
•
Posts: 164
Threads: 5
Likes Received: 88 in 27 posts
Likes Given: 19
Joined: Jul 2016
frostedfire Wrote:I keep receiving messages from study.com that I need to update my billing information or they will close my account (we are still waiting on our new cc to come, so we can't do this right now). This is annoying because I paid for a one year subscription last year in October and my account is valid for another year.
Hi frostedfire-
Thank you for reaching out and identifying this issue with our email communication! If you are on an annual plan and your credit card is about to expire, you account will
not be canceled. The email you received was an error, and we will look into resolving the confusing language as soon as possible.
I have passed your issue along to our Customer Support team to ensure that your messages and account are taken care of right away!
Please feel free to message us if you have any additional questions.
Best,
Meghan
The Study.com Team
•
![[Image: e7P9EJ4.jpeg]](https://i.imgur.com/e7P9EJ4.jpeg)
