why is Sophia showing class completed in 2023 as Unofficial on transcript

[any4yeardegree]

Hi all,

My daughter downloaded her transcript from Credly recently and noticed it is showing Environmental Science from Sophia but does show the number of credits or that she passed it.  She finished it 2023.  

When she clicks on the class, it states:  "You have successfully completed the course and the transcript is now certified."

She needs this class to graduate in December. 

Has this happened to you and how did you solve it? 


Thank you!

[any4yeardegree]

Just in case anyone else is experiencing this issue:

My daughter emailed the Learning Coach twice but did not receive answer either time.  She was able to use the Chat function during business hours.  The Sophia Learning was able to solve the problem and her new Credly transcript shows the course with the proper credit and that she passed.