HELP! Straighterline Comp1 - Can't Submit Essays in Proper Format

[SuZQ2]

Hi All...

I'm in desparate need of assistance from those who are familiar with Straighterline Comp 1. I have been networking with my Student Advisor all day and no one can figure out my problem.

I have been attempting to submit an essay assignment to Straighterline for days with no success. You should be able to copy and paste your document into the Submission Area - but when I paste my document into the designated box, it comes up in an incorrect format. Since formatting is part of the assignment (1" margins, etc.) I'm afraid to send it in as is. When I attempt to upload a copy of my essay directly and attach it as a File using the "Browse My Computer" box, the file is uploaded but I keep getting a message stating "do not attach". My Advisor and her co-workers can't figure out why this is happening, and suggest I just send the essay in as is and note my problem in the Comments box. I'm hesitant to do so, as I want to send it in properly formatted.

I've tried using both IE8 and Firefox - with no luck.

Can anyone help me??????

Thanks so much!!!