Thomas Edison State College

[cookderosa]

You know, I had a similar experience when talking to TESC. They really seemed like I was bothering them by calling and asking questions about MS Certs and their credit bank. They may have pushed me to EC with their attitude.

Brian

>>


I find customer service can depend on who answers your call! I have been frustrated a number of times. When someone doesn't know the answer to my question, I really like it when they know who CAN answer my question. This hasn't always been the case. I have been lost in transfer, told conflicting information, given the run around, and I won't even go into how inept the financial aid worker - who will remain nameless- is.

BUT....

There is no way under the sun that a few clerks are going to get in the way of my goals and education. I encourage you not to let it impeded your process either. If we can't deal with a few clerks and admissions reps, what does that say about our ability to handle stress and rigor in the workplace?
Twice I caught myself loosing it, and twice my husband reminded me that dealing with people was as important a skill as the facts in my history book.