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[ROYISAGIRL]

You don't do the exam in the browser itself. You open the browser, you verify, then you leave the browser running while you complete the exam in the same window you copied the code from. I usually use Chrome but to be extra safe I installed Flash for other browsers and use FF when using RPNow.

Firefox, copy code -> System check/download & install browser -> Room scan & verification in PSI browser -> Firefox, click exam button.

It sounds like you did it correctly last time. The PSI browser monitors your screen and computer activity to make sure that you're not cheating. I've completed 4 ASU exams so far and haven't had any problems.

Ok thank you for that. Both tech support guys that I have interacted with from RPnow don't really know what they are doing I guess. One of them is still going through my computer trying to launch the exam from the secure browser. 
This is what Tech support just told me after I asked if I'm supposed to use the secure browser for the exam "You are prompted to to download the software which leads to me believe that it should be used to take the exam."
Thanks for the info I was just worried that ASU would not approve of that. 
Tech support just asked if I could call ASU to verify how we are supposed to be using this software.

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Anybody have any idea how to use ASU's proctoring service? I've been with tech support for the last hour and no luck. I have Windows 10 pro and just did a new installation. This happened to me last time but I just took the test and their proctoring service was fine with me using chrome on my computer it seems.
Their PSI secure browser does not display the exam. I've downloaded flash like they ask.

Which browser are you using? I think I had to use Chrome for it to work.

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I was using their secure browser that you are prompted to download. I also downloaded flash and installed a fresh copy of Windows on an SSD. Last time I took this exam that laptop decided that it needed to update itself and with a regular hard drive it slowed to a crawl. 
Thanks for the tip I'll go ahead and do that. I used Chrome last time but I deal with Tech support for around 30 mins who told me to just go ahead and finish my exam.

It's weird though when I tried to download their browser using Chrome it worked. If I tried my default internet explorer it didn't download properly hopefully it gets fixed soon

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