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[rachel83az]

I had the same issue. After multiple tech support people (with varying levels of competence), we figured out that the proctoring system doesn't work with 10 Pro, only with the standard version of Windows 10.  There's some extra security protocol (???) In 10 Pro that prevents their software from functioning.

It's too bad that you got the run-around from the tech support people who have absolutely no idea what they're doing but this is absolutely not true. I took my Astronomy exam with Windows 10 Pro and had no issues whatsoever aside from the slight confusion (like others) where I expected the exam to display IN the PSI browser when you actually take it in your regular browser instead. It's not very clear that this is what you're supposed to do but that is, indeed, what you're supposed to do. I was mildly scared that I'd done something wrong and that it wouldn't count but it was fine. And that's exactly how it works in Windows 10 Home as well.