Sophia subscriptions closed before midnight?

[wow]

I have been told multiple times by Sophia representatives that when subscriptions expire, they expire at midnight on the renewal date, central time. This lines up with what happened in my previous subscriptions. So, for example, my current renewal date was December 24th, which means the current period would expire at 12:00 AM December 24th Central Time ( meaning everything needs to be completed by 11:59 pm central time on December 23rd).

Went in there today with several hours left until midnight and was locked out of my last course, for which I only needed to finish the final milestone. Obviously, if I had known they were going to shut off access, I would have completed it earlier in the day. (I did sign in earlier today and was able to access the course just fine.) Contacted the chat with a screenshot of my expiration datewith a screenshot of my expiration date and they said they couldn't do anything about it but tell customer service on Monday. Not hopeful that my access to the course will be extended.

Has this happened to anyone else? Has the policy changed? Perhaps it's a glitch related to the holiday?

In any case, let my tragedy be a lesson to you all!!!!