No one at Pierpont is responding - sadly

[any4yeardegree]

Hello,

I'm trying my best not to overwhelm Pierpont employees.  I must say when Nancy Parks was in charge of the program, she answered my questions.  I'm frustrated and disappointed that they can't at least post a FAQ or automated response with with a FAQ.

My daughter just finished her last class, we think.   She submitted her transcripts from both ASU two weeks ago and Sophia today.  

ROAR is showing nothing in terms of her credits, however, it is showing a Hold on her account with a balance of $350 but I don't know if I should pay it or not because I don't know if they will accept the last two transcripts and I can't find a way to actually pay the darned bill.

We called Accounts Payable on October 4th but we were told to wait until we have more information.  

Now, we cannot get any information from anyone, at this point.  The registrar won't answer her emails.  The finance person, who was very helpful when I went through this two years, won't call me back.  I can't a payment because it's got a HOLD and now we're in a loop and I'm getting very frustrated. 

She's included Dave Beighly (sorry if there's a misspelling) in the emails and he is not responding, either!!

I know they are overwhelmed but they could save themselves so much time by putting a simple FAQ on their website saying transcripts are accepted through date mm/dd/yy for the December graduating class for the BOG program.

If you can't pay online, contact <whomever> and that person actually returns your call, after you've said you can't pay online due to a hold.

So, yes... I'm ranting!  Sorry!

Anyone know when Pierpont will accept the last transcript?  

Who to contact to see if my kid has enough credits - I think she does but we'd like to know for sure?

How to pay when there's a hold on your account?

If we pay and they won't let her graduate, can we get a refund?


Thank you!