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DSST Appeal
#1
Hi folks,

I've only taken one other DSSt test , (and did fine) but took the Principles of Finance test yesterday and the wheel came off.  After trying to make my case with the proctor, she sent me to Prometric directly.  I had to push this lady hard to for her to direct me to a formal appeals process which I started today.  The long winded appeal is pasted in below...  extra points to get to the end.  

SO my question is-- has anyone been successful in appealing?  I don't expect to magically pass me, (although that would be lovely) but am looking to avoid waiting the cooling off period and paying again.  It was a big enough hassle to find a test center and get there once.

Hello, 
I took this exam yesterday and ran out of time when I was about 80% complete. 
The issue on time was due to having to back out of the test to confirm profile information. The proctor was with me through these attempts. 

I was not aware (and the proctor didn't mention) when she backed me out that I was consuming time against my limit. This happened twice as we tried to 'start or restart' the test, but found (together) the only option was 'resume' Prior to these attempts, I had not seen or acted on any test questions.

Additionally, there was another DSST test taker at adjacent work station that was unable to get the credit card to work, working with the proctor, who was between us. This test taker initially left the test area, then returned, called the proctor back and started the login process again. (this was after I finally started the test)

The first problem cost me approximately 20-30 minutes from my test time. The second problem is harder to quantify, but this disruption went on another approximately 20 minutes into my test. 

Note- this specific test is heavily weighted with Net present value and time value of money calculations where the ability to concentrate is critical. The disruption did not provide an atmosphere where I could concentrate.

The proctor did her best in assisting me but as she clicked items on my work station or had me do it but the loss of time was significant. 

Finally the other test taker was trying to be quiet, however through her extended first try with the proctor, her exit, her return and then back with the proctor trying to login it was extremely disruptive. Note- her workstation was approx 3 feet from mine and had the proctor between through this activity.

Thx,

DOn
Reply
#2
(06-13-2018, 08:07 PM)DonB Wrote: Hi folks,

I've only taken one other DSSt test , (and did fine) but took the Principles of Finance test yesterday and the wheel came off.  After trying to make my case with the proctor, she sent me to Prometric directly.  I had to push this lady hard to for her to direct me to a formal appeals process which I started today.  The long winded appeal is pasted in below...  extra points to get to the end.  

SO my question is-- has anyone been successful in appealing?  I don't expect to magically pass me, (although that would be lovely) but am looking to avoid waiting the cooling off period and paying again.  It was a big enough hassle to find a test center and get there once.

Hello, 
I took this exam yesterday and ran out of time when I was about 80% complete. 
The issue on time was due to having to back out of the test to confirm profile information. The proctor was with me through these attempts. 

I was not aware (and the proctor didn't mention) when she backed me out that I was consuming time against my limit. This happened twice as we tried to 'start or restart' the test, but found (together) the only option was 'resume' Prior to these attempts, I had not seen or acted on any test questions.

Additionally, there was another DSST test taker at adjacent work station that was unable to get the credit card to work, working with the proctor, who was between us. This test taker initially left the test area, then returned, called the proctor back and started the login process again. (this was after I finally started the test)

The first problem cost me approximately 20-30 minutes from my test time. The second problem is harder to quantify, but this disruption went on another approximately 20 minutes into my test. 

Note- this specific test is heavily weighted with Net present value and time value of money calculations where the ability to concentrate is critical. The disruption did not provide an atmosphere where I could concentrate.

The proctor did her best in assisting me but as she clicked items on my work station or had me do it but the loss of time was significant. 

Finally the other test taker was trying to be quiet, however through her extended first try with the proctor, her exit, her return and then back with the proctor trying to login it was extremely disruptive. Note- her workstation was approx 3 feet from mine and had the proctor between through this activity.

Thx,

DOn

I don't think you're going to get anywhere arguing about the quality of the testing center - DSST has no means of controlling that, and you are free to choose any testing center. That, I'm afraid, is a risk we all equally assume when we test. Some testing centers are better than others for sure.

As for what happened... Are you sure about the clock running during your profile completion? The profile questions are first and untimed, you can't go forward without clicking through them (unless that has been changed) but once you've clicked through them- you're off to the races. I don't think you can "pause" the clock at all, and I don't think the test allows you to go back into your profile during the exam. That would certainly compromise the exam security.
Jennifer
10-year member

The dream is free.  Hard work sold separately.  

MS Nutrition, 2014 Canisius College, Buffalo, NY
BA Social Science, 2008 Thomas Edison State University, Trenton, NJ
AA General Studies, 2008 Thomas Edison State University, Trenton, NJ
AOS Culinary Arts,1990 Culinary Institute of America, Hyde Park, NY

Homeschooling for College Credit (blog)
Homeschooling for College Credit (book)
Reply
#3
(06-15-2018, 07:48 AM)cookderosa Wrote:
(06-13-2018, 08:07 PM)DonB Wrote: Hi folks,

I've only taken one other DSSt test , (and did fine) but took the Principles of Finance test yesterday and the wheel came off.  After trying to make my case with the proctor, she sent me to Prometric directly.  I had to push this lady hard to for her to direct me to a formal appeals process which I started today.  The long winded appeal is pasted in below...  extra points to get to the end.  

SO my question is-- has anyone been successful in appealing?  I don't expect to magically pass me, (although that would be lovely) but am looking to avoid waiting the cooling off period and paying again.  It was a big enough hassle to find a test center and get there once.

Hello, 
I took this exam yesterday and ran out of time when I was about 80% complete. 
The issue on time was due to having to back out of the test to confirm profile information. The proctor was with me through these attempts. 

I was not aware (and the proctor didn't mention) when she backed me out that I was consuming time against my limit. This happened twice as we tried to 'start or restart' the test, but found (together) the only option was 'resume' Prior to these attempts, I had not seen or acted on any test questions.

Additionally, there was another DSST test taker at adjacent work station that was unable to get the credit card to work, working with the proctor, who was between us. This test taker initially left the test area, then returned, called the proctor back and started the login process again. (this was after I finally started the test)

The first problem cost me approximately 20-30 minutes from my test time. The second problem is harder to quantify, but this disruption went on another approximately 20 minutes into my test. 

Note- this specific test is heavily weighted with Net present value and time value of money calculations where the ability to concentrate is critical. The disruption did not provide an atmosphere where I could concentrate.

The proctor did her best in assisting me but as she clicked items on my work station or had me do it but the loss of time was significant. 

Finally the other test taker was trying to be quiet, however through her extended first try with the proctor, her exit, her return and then back with the proctor trying to login it was extremely disruptive. Note- her workstation was approx 3 feet from mine and had the proctor between through this activity.

Thx,

DOn

I don't think you're going to get anywhere arguing about the quality of the testing center - DSST has no means of controlling that, and you are free to choose any testing center.  That, I'm afraid, is a risk we all equally assume when we test.  Some testing centers are better than others for sure.

As for what happened...  Are you sure about the clock running during your profile completion?  The profile questions are first and untimed, you can't go forward without clicking through them (unless that has been changed) but once you've clicked through them- you're off to the races.   I don't think you can "pause" the clock at all, and I don't think the test allows you to go back into your profile during the exam.  That would certainly compromise the exam security.

Thanks for responding.  It was the same testing center I had used before and the previous time it was great.  This test center is getting out of DSST testing and was the only local spot for me.  I'll have to travel a bit for the next one.

The clock wasn't running when I sat did my original profile.  The sequence was once I did the profile, I picked the test from a drop down menu and hit launch test.  Then I wasn't sure I had put my college in the profile, asked the proctor and we backed out into the profile setup.   I understand your point about being able to go back.  The only thing I can think of is that I hadn't seen the first question yet.  When I spoke to Prometric, they confirmed the clock starts when you hit launch test.    The only solid times of record are:  


Start test: 1:07
Finish test: 3:07

I have no doubt I hit launch test at 1:07, but am also confident that I didn't see first question until sometime after 1:30. 

I did the appeal- we'll see what happens, it was truly disappointing and going forward I know I would never make the same mistake again.
Reply
#4
(06-15-2018, 08:11 AM)DonB Wrote:
(06-15-2018, 07:48 AM)cookderosa Wrote:
(06-13-2018, 08:07 PM)DonB Wrote: Hi folks,

I've only taken one other DSSt test , (and did fine) but took the Principles of Finance test yesterday and the wheel came off.  After trying to make my case with the proctor, she sent me to Prometric directly.  I had to push this lady hard to for her to direct me to a formal appeals process which I started today.  The long winded appeal is pasted in below...  extra points to get to the end.  

SO my question is-- has anyone been successful in appealing?  I don't expect to magically pass me, (although that would be lovely) but am looking to avoid waiting the cooling off period and paying again.  It was a big enough hassle to find a test center and get there once.

Hello, 
I took this exam yesterday and ran out of time when I was about 80% complete. 
The issue on time was due to having to back out of the test to confirm profile information. The proctor was with me through these attempts. 

I was not aware (and the proctor didn't mention) when she backed me out that I was consuming time against my limit. This happened twice as we tried to 'start or restart' the test, but found (together) the only option was 'resume' Prior to these attempts, I had not seen or acted on any test questions.

Additionally, there was another DSST test taker at adjacent work station that was unable to get the credit card to work, working with the proctor, who was between us. This test taker initially left the test area, then returned, called the proctor back and started the login process again. (this was after I finally started the test)

The first problem cost me approximately 20-30 minutes from my test time. The second problem is harder to quantify, but this disruption went on another approximately 20 minutes into my test. 

Note- this specific test is heavily weighted with Net present value and time value of money calculations where the ability to concentrate is critical. The disruption did not provide an atmosphere where I could concentrate.

The proctor did her best in assisting me but as she clicked items on my work station or had me do it but the loss of time was significant. 

Finally the other test taker was trying to be quiet, however through her extended first try with the proctor, her exit, her return and then back with the proctor trying to login it was extremely disruptive. Note- her workstation was approx 3 feet from mine and had the proctor between through this activity.

Thx,

DOn

I don't think you're going to get anywhere arguing about the quality of the testing center - DSST has no means of controlling that, and you are free to choose any testing center.  That, I'm afraid, is a risk we all equally assume when we test.  Some testing centers are better than others for sure.

As for what happened...  Are you sure about the clock running during your profile completion?  The profile questions are first and untimed, you can't go forward without clicking through them (unless that has been changed) but once you've clicked through them- you're off to the races.   I don't think you can "pause" the clock at all, and I don't think the test allows you to go back into your profile during the exam.  That would certainly compromise the exam security.

Thanks for responding.  It was the same testing center I had used before and the previous time it was great.  This test center is getting out of DSST testing and was the only local spot for me.  I'll have to travel a bit for the next one.

The clock wasn't running when I sat did my original profile.  The sequence was once I did the profile, I picked the test from a drop down menu and hit launch test.  Then I wasn't sure I had put my college in the profile, asked the proctor and we backed out into the profile setup.   I understand your point about being able to go back.  The only thing I can think of is that I hadn't seen the first question yet.  When I spoke to Prometric, they confirmed the clock starts when you hit launch test.    The only solid times of record are:  


Start test: 1:07
Finish test: 3:07

I have no doubt I hit launch test at 1:07, but am also confident that I didn't see first question until sometime after 1:30. 

I did the appeal- we'll see what happens, it was truly disappointing and going forward I know I would never make the same mistake again.

That's a bummer, and frankly I don't like that the mistake was even possible to make. I didn't think that you (or your proctor) could do anything other than the test during the test. That it isn't locked upon launch is unacceptable!!! You should emphasize to them that you didn't think you were in your test when you were filling in the "send to my college" information. Worst case is that they'll do nothing.

I'm guessing that you didn't pass (or there would be nothing to appeal) I looked on their website and it looks like the second attempt freebie promo is over, but the retake should only be $70 if you buy it before July 31. https://getcollegecredit.com/assets/pdf/..._Flyer.pdf
Jennifer
10-year member

The dream is free.  Hard work sold separately.  

MS Nutrition, 2014 Canisius College, Buffalo, NY
BA Social Science, 2008 Thomas Edison State University, Trenton, NJ
AA General Studies, 2008 Thomas Edison State University, Trenton, NJ
AOS Culinary Arts,1990 Culinary Institute of America, Hyde Park, NY

Homeschooling for College Credit (blog)
Homeschooling for College Credit (book)
Reply
#5
Hi Jennifer,   
Thanks for the link, I always appreciate the savings.  It was an interesting call with Prometric and you could tell the lady had a 'script' to follow.  

One point I made to her was that in my mind, they were providing the tests as a service and that since they used test sites, that they held responsibility for maintaining the quality of the test site. The comment by me was clearly off her script.... I went to say the test sites were 'field representatives of Prometric.... It took tons of this kind of back of and forth before she would even tell me there was an appeals process.

Again- this is my simple mind talking here, but the test was not delivered in order.  (first question was from section 3..... and it bounced all around)  I would think they could look at my score, calculate my success rate- ( q-correct/ q-answered) and then calculate that forward for the remaining time (in question) and re-score.  

Thx again,

Don
Reply


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