06-10-2018, 02:18 PM
After having 4 separate tickets opened, I started replying to the ticket emial to the individual. They would say "I have escalated it to your request". Then I would email again, to the same person, and they would say "I have escalated this again". I finally lost my cool and sent a scathing email, and was filing a dispute on paypal (and ready for one with the BBB in a few more days), to the same CS rep that "escalated the issue" multiple times over weeks (with nothing happening). Finally they fixed my issue. Calling them was a waste. They never picked up out of 10-15 calls, every time you leave a voicemail they just open another ticket with no intentions of doing anything about it. I would say keep emailing one of the individuals that feed you BS and let them know it is unacceptable, and keep emailing the same person (so that you aren't opening 100 tickets) until they fix it.
For fairness, they did make it right in the end, better than I hoped for, but I was 2.5 weeks behind schedule to graduate at that point and would have rather had the simple fix and continued working on courses. I am playing catchup right now in the final 2 weeks in this term. This experience made me go somewhere else for 2 courses that I had planned do take through them, because the bad customer service left such a bad taste in my mouth. I also had an issue with SL in the middle of this drama, and it was fixed the very next day. It took 3 weeks to fix my issue at SDC. And when they decided to fix the issue, it took them all of 10 minutes and a couple lines of typing to accomplish.
If they would fire all of their customer service people, form a strategic plan, and start from scratch with their customer service department.......then allow access to your account (without the ability to take exams/chapter tests/etc) without paying for another month....they would be pretty dang awesome. My satisfaction level with SDC was a 9.5 out of 10 before needing customer service's help. It is quite different, now...as much as I hate to say it.
For fairness, they did make it right in the end, better than I hoped for, but I was 2.5 weeks behind schedule to graduate at that point and would have rather had the simple fix and continued working on courses. I am playing catchup right now in the final 2 weeks in this term. This experience made me go somewhere else for 2 courses that I had planned do take through them, because the bad customer service left such a bad taste in my mouth. I also had an issue with SL in the middle of this drama, and it was fixed the very next day. It took 3 weeks to fix my issue at SDC. And when they decided to fix the issue, it took them all of 10 minutes and a couple lines of typing to accomplish.
If they would fire all of their customer service people, form a strategic plan, and start from scratch with their customer service department.......then allow access to your account (without the ability to take exams/chapter tests/etc) without paying for another month....they would be pretty dang awesome. My satisfaction level with SDC was a 9.5 out of 10 before needing customer service's help. It is quite different, now...as much as I hate to say it.
We are all on the same side here, trying to better our lives....so let's get along and help each other out.
Learn a trade. Gain technical skills. Make money, then use this money to get a degree...if you have the desire.
Learn a trade. Gain technical skills. Make money, then use this money to get a degree...if you have the desire.
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