Study.com contact info for issue

[Study.com]

Hi,

I wanted to reach out on behalf of the Customer Success team at Study.com and thank you all for the valuable feedback around your experiences. We have experienced massive customer growth since January, and it sounds like you are all feeling the adverse effects of that. We have a plan in place as we continue to scale, but I wanted to apologize on behalf of my team for the poor customer experience over the past few months. While this was of course not our intention, these testimonies are clear proof that this is one part of our business we may have missed the mark on.

I encourage anyone who has a specific issue that has seemed to have gone unresolved to get in touch with me directly at 'jlaufer@email.study.com'. I will also try to reach out to some of you through this portal. We value all user feedback, but the Degree Forum users are some of our most honest users so I especially appreciate you all taking the time to have this dialogue. Our goal is to get back to a place where you are praising our customer service because frankly, that felt really good!

Please don't hesitate to reach out if you have further questions or concerns, and again we apologize that so many of you have been having negative experiences with Study.com Customer Support for too long.

All the best,
Julie
Customer Operations Manager
Study.com