Excelsior and its Advisors

[gus]

Jorai, I want say thank you for sharing your experience with us here. I totally agree about the part of researching your query before contacting the advising team. I find it's always helpful when you provide adequate information to the advisors but I do believe that they could've provided you with better service to such a request (it seems that Michael did a far better job than your advisor's in explaining the situation and the possible solution to it)

My experience is similar to Michael and Ben's, a very positive one. I also agree with Michael, Christine Foley is just awesome. She was always a great help, even when approached with complex situations/options (we should start a nomination thread in her name).

I've only had one exam with TESC, but I did have to do a decent amount of coordination with the college and I can tell you my experience wasn't very positive. Of course it wasn't all bad, I did come across some very nice and helpful people but my overall impression is that many TESC employees are simply overworked and do not have adequate time to take care of the issues at hand. Many of my emails were misread as I often received incorrect or incomplete replies. It's as if there's this rush to complete a task and move to the next one. Other times, I simply received no replies. Things went a lot better over the phone (I've heard the same from others). When I was done I was thinking I'm glad this is over. I've never had such struggles with Excelsior. Maybe you get better service when you're enrolled, I don't know.