Inappropriate Grading Delays SDC

[sarahmac]

I signed up for the SDC all you can eat. 3 class slots supposedly. But I have been waiting almost a month for grading and although they did initially respond to a customer service enquiry a week ago saying they would look into it, they've been silent ever since. I am starting to think this is a scam. 

It isn't unlimited classes, which is how it was advertised, if they are going to take a month to grade things and free up the class slots. I am actually incredibly annoyed to the point I am thinking about escalating my complaint to the BBB, because frankly this is false advertising.

Anyone had any luck contacting them via something other than the generic customer service form?

Update: right after making this post I decided to go ahead and contact the BBB. Within four hours of doing so, SDC had magically marked the assignments and marked the courses complete. After almost a month of silence. So with three days left of my subscription I have three course slots unblocked and may be able to squeeze in a few extra.

Lesson here seems to be, unfortunately, that escalation is the only way to get them to react (businesses are notified when someone submits a BBB complaint). I really do wish it didn't have to go that far. I liked SDC when I used them under the old model.