ENEB won't let me graduate and refusing to answer all emails and calls

[KSoul]

Update status:
This time it looks like manual..
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Add star  Academic Department<academy@eneb.com> Tue, Feb 6, 2024 at 9:33 PM
To: William
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Dear student,

I am writing to sincerely apologize for the delay in submitting your grades. I understand how important it is to receive feedback on your performance, and I apologize for any inconvenience or frustration this may have caused.



At ENEB, we strive to ensure the timely delivery of grades to provide you with a comprehensive understanding of your progress. However, we have recently encountered unexpected challenges with a backlog of work that our tutors are diligently addressing. Rest assured; we are working relentlessly to resolve this issue as soon as possible.



Our tutors have been encountering an unusually high volume of student submissions coupled with several unforeseen circumstances. However, I want to assure you that our faculty and support staff are fully committed to resolving this matter promptly. We are allocating additional resources and actively exploring alternative solutions to streamline the grading process, thus ensuring a more efficient and timelier turnaround.



We truly value your dedication to your studies, and we apologize for any stress or uncertainty this delay may have caused. Please understand that this situation is atypical and not reflective of our usual standards of service. We are confident that our tutors will complete grading and provide you with your results within the next week.



In the meantime, if you have any concerns or questions, please do not hesitate to reach out to me directly at academy@eneb.com. I will be more than happy to address any specific issues or provide any necessary updates regarding your grades.


Once again, please accept my sincere apologies for the inconvenience caused. We appreciate your patience and understanding as we work diligently to resolve this matter and ensure a better and more efficient experience for all our students.

I received the same answer from them in January

It appears they are working on it, and receiving the same email is standard play with these delays.