Posts: 11,059
Threads: 153
Likes Received: 6,009 in 4,002 posts
Likes Given: 4,216
Joined: Mar 2018
I just got my grade back for touchstone 4. It's a ZERO, with a claim that I submitted a .zip file full of "blank files" and not a .doc or .docx. I redownloaded the file from Sophia, confirming that it is a .docx, and that it opens just fine. Now, a .docx is technically a type of a zip file, but a.) Sophia requested .doc or .docx and b.) I have never heard of this happening before and c.) after sending a message to Sophia, I noticed that the message is addressed to someone who is not me. I get that they're busy and possibly overworked right now, but that's a bit ridiculous.
![[-]](https://www.degreeforum.net/mybb/images/collapse.png)
•
Posts: 163
Threads: 10
Likes Received: 85 in 51 posts
Likes Given: 98
Joined: Jan 2020
(06-12-2020, 06:57 PM)rachel83az Wrote: I just got my grade back for touchstone 4. It's a ZERO, with a claim that I submitted a .zip file full of "blank files" and not a .doc or .docx. I redownloaded the file from Sophia, confirming that it is a .docx, and that it opens just fine. Now, a .docx is technically a type of a zip file, but a.) Sophia requested .doc or .docx and b.) I have never heard of this happening before and c.) after sending a message to Sophia, I noticed that the message is addressed to someone who is not me. I get that they're busy and possibly overworked right now, but that's a bit ridiculous. Sounds like they got their wires crossed!
WGU MBA 2022
WGU BSBA IT Management 2021
I'm done with school for a while. Time to go make some $ now!
•
Posts: 492
Threads: 19
Likes Received: 276 in 146 posts
Likes Given: 159
Joined: Mar 2020
(06-12-2020, 06:57 PM)rachel83az Wrote: I just got my grade back for touchstone 4. It's a ZERO, with a claim that I submitted a .zip file full of "blank files" and not a .doc or .docx. I redownloaded the file from Sophia, confirming that it is a .docx, and that it opens just fine. Now, a .docx is technically a type of a zip file, but a.) Sophia requested .doc or .docx and b.) I have never heard of this happening before and c.) after sending a message to Sophia, I noticed that the message is addressed to someone who is not me. I get that they're busy and possibly overworked right now, but that's a bit ridiculous.
Have you tried calling? Whenever I've called, they've been very helpful.
•
Posts: 355
Threads: 17
Likes Received: 186 in 122 posts
Likes Given: 70
Joined: May 2020
(06-12-2020, 06:57 PM)rachel83az Wrote: I just got my grade back for touchstone 4. It's a ZERO, with a claim that I submitted a .zip file full of "blank files" and not a .doc or .docx. I redownloaded the file from Sophia, confirming that it is a .docx, and that it opens just fine. Now, a .docx is technically a type of a zip file, but a.) Sophia requested .doc or .docx and b.) I have never heard of this happening before and c.) after sending a message to Sophia, I noticed that the message is addressed to someone who is not me. I get that they're busy and possibly overworked right now, but that's a bit ridiculous.
I had the same problem once, and yes, that's ridiculous.
MSML, WGU 2022
BAS, UMPI, 2021
AAS, Pierpont C&TC, 2021
ACE (119): Sophia, 93; TEEX, 5; SDC, 12; ACTFL, 6
RA (50): ASU, 8; ONU, 3; UMPI, 39
NA (16) : UoPeople, 16
Other: ENEB/Isabel I, MBA (2021)
Also dropped a gazillion of classes!!
Family members work on degrees at Ashworth, TESU, Purdue, UMPI, NationsU
•
Posts: 11,059
Threads: 153
Likes Received: 6,009 in 4,002 posts
Likes Given: 4,216
Joined: Mar 2018
(06-12-2020, 08:08 PM)ctcarl Wrote: Have you tried calling? Whenever I've called, they've been very helpful.
I'd rather not call, but I will if I don't hear back in a couple of days.
•
Posts: 798
Threads: 31
Likes Received: 328 in 226 posts
Likes Given: 350
Joined: Aug 2018
(06-12-2020, 10:20 PM)rachel83az Wrote: (06-12-2020, 08:08 PM)ctcarl Wrote: Have you tried calling? Whenever I've called, they've been very helpful.
I'd rather not call, but I will if I don't hear back in a couple of days. If you don't wanna call them, but still wanna talk to a person, use the chat function. It was easier for me given the different timezones and the people are super helpful.
In Progress: CSU MS Occupational Safety | TESU BALS HR & Computer Science | TESU AAS Admin Studies
Universidad Isabel I: ENEB MBA, HRM
Completed: TESU AAS Environmental, Safety & Tech, BA in Environmental Studies/ Natural Science and Mathematics
•
Posts: 492
Threads: 19
Likes Received: 276 in 146 posts
Likes Given: 159
Joined: Mar 2020
(06-12-2020, 10:32 PM)ROYISAGIRL Wrote: (06-12-2020, 10:20 PM)rachel83az Wrote: (06-12-2020, 08:08 PM)ctcarl Wrote: Have you tried calling? Whenever I've called, they've been very helpful.
I'd rather not call, but I will if I don't hear back in a couple of days. If you don't wanna call them, but still wanna talk to a person, use the chat function. It was easier for me given the different timezones and the people are super helpful.
Great point. Chat works well also.
•
Posts: 11,059
Threads: 153
Likes Received: 6,009 in 4,002 posts
Likes Given: 4,216
Joined: Mar 2018
They're always offline when I check lately. I wanted to chat but the only option was to "leave a message".
•
Posts: 163
Threads: 10
Likes Received: 85 in 51 posts
Likes Given: 98
Joined: Jan 2020
06-14-2020, 12:52 AM
(This post was last modified: 06-14-2020, 12:54 AM by GizmoJack.)
(06-12-2020, 10:44 PM)rachel83az Wrote: They're always offline when I check lately. I wanted to chat but the only option was to "leave a message".
I get the same thing. Noon or midnight, the chat always shows offline and I have yet to receive a response from leaving a message. Could be a temporary Covid issue.
WGU MBA 2022
WGU BSBA IT Management 2021
I'm done with school for a while. Time to go make some $ now!
Posts: 355
Threads: 17
Likes Received: 186 in 122 posts
Likes Given: 70
Joined: May 2020
(06-14-2020, 12:52 AM)GizmoJack Wrote: I get the same thing. Noon or midnight, the chat always shows offline and I have yet to receive a response from leaving a message. Could be a temporary Covid issue.
I have an opposite experience. Of course, the chat is not online during weekends and midnight, but is always online during standard working hours.
MSML, WGU 2022
BAS, UMPI, 2021
AAS, Pierpont C&TC, 2021
ACE (119): Sophia, 93; TEEX, 5; SDC, 12; ACTFL, 6
RA (50): ASU, 8; ONU, 3; UMPI, 39
NA (16) : UoPeople, 16
Other: ENEB/Isabel I, MBA (2021)
Also dropped a gazillion of classes!!
Family members work on degrees at Ashworth, TESU, Purdue, UMPI, NationsU
•
|
