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Hi All,
Has anyone else had lost quiz progress problems with Study.com? Son is having it with Math 104, and he's had to redo 3 chapters or so.
If you have, how was tech support? I'm wondering how frantically I should be emailing them. I just got in touch after the 2nd time it happened today. He has a Guardian Scholarship and he's running out of time
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(01-25-2018, 11:16 PM)Mamalady Wrote: Hi All,
Has anyone else had lost quiz progress problems with Study.com? Son is having it with Math 104, and he's had to redo 3 chapters or so.
If you have, how was tech support? I'm wondering how frantically I should be emailing them. I just got in touch after the 2nd time it happened today. He has a Guardian Scholarship and he's running out of time
Hi Mamalady,
We're sorry to hear that! Can you please message support with your information? You can also DM us your contact information here (we need the email the account is under and the name), and we'd be happy to get this resolved for you.
Best,
The Study.com Team
Posts: 16
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(01-26-2018, 01:19 PM)Study.com Wrote: (01-25-2018, 11:16 PM)Mamalady Wrote: Hi All,
Has anyone else had lost quiz progress problems with Study.com? Son is having it with Math 104, and he's had to redo 3 chapters or so.
If you have, how was tech support? I'm wondering how frantically I should be emailing them. I just got in touch after the 2nd time it happened today. He has a Guardian Scholarship and he's running out of time
Hi Mamalady,
We're sorry to hear that! Can you please message support with your information? You can also DM us your contact information here (we need the email the account is under and the name), and we'd be happy to get this resolved for you.
Best,
The Study.com Team
Hi!
Thanks. We emailed last night. Hopefully, it will get fixed. Thanks! Carla
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Posts: 164
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(01-26-2018, 02:01 PM)Mamalady Wrote: (01-26-2018, 01:19 PM)Study.com Wrote: (01-25-2018, 11:16 PM)Mamalady Wrote: Hi All,
Has anyone else had lost quiz progress problems with Study.com? Son is having it with Math 104, and he's had to redo 3 chapters or so.
If you have, how was tech support? I'm wondering how frantically I should be emailing them. I just got in touch after the 2nd time it happened today. He has a Guardian Scholarship and he's running out of time
Hi Mamalady,
We're sorry to hear that! Can you please message support with your information? You can also DM us your contact information here (we need the email the account is under and the name), and we'd be happy to get this resolved for you.
Best,
The Study.com Team
Hi!
Thanks. We emailed last night. Hopefully, it will get fixed. Thanks! Carla
Okay, thank you! We're looking into it and will get back to you.
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