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Study.com Proctored Exam Grade Time?
#1
Hi! 

Anyone else noticing a delay in getting their exam graded? 

I finished my class (Presentation Skills in the Workplace) almost a week ago now and still waiting for results. I also put a ticket in for Study.com Transcript Request on Smartsheet 5 days ago and also no updates.  I sent follow up through the contact support and was told that for that class there was an assignment that I was missing but I don't see any assignments due.

If anyone has any advice on ways to get this moving along so I can get my score sent along it would be greatly appreciated!  Thanks!
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#2
Several of us were having what seemed like delays. Check out this thread to see that several of us had wait times of 8 or 9 days. I took one on the 10th of this month and it was graded on 18th. Another one, I took on 15th and got back on 24th. https://www.degreeforum.net/mybb/Thread-...ading-time

When I did ticket with sdc support, it read like a copy and paste answer about assignments that I knew didn't apply to my situation. I had to turn in the assignment (from a course that was not presentation skills in workplace) and that was already graded within hours. And with Presentation skills course, you're right there are no assignments. So I think you got the standard copy and paste answer on that ticket.

If your trying to make sure you get your SDC discount with TESU, this quote from TESU website may be helpful to know https://www.tesu.edu/studycom
"Effective July 1, 2020, new students will no longer be accepted into the Study.com partnership with the tuition reduction benefit. All transcripts verifying a successfully completed Study.com course prior to June 30, 2020, must be received no later than September 30, 2020, in order to receive the benefit. For Study.com students currently enrolled in a Study.com course at the time of application, TESU must receive all current enrollment verifications by June 30, 2020. Providing the Study.com student satisfies verification, and the student’s account maintains continuous active enrollment in the University by taking at least 3 SH of TESU credit each 12 month period, the student will continue to receive the partnership’s tuition reduction. "


I'm hoping you get your SDC grade by the 30th so it all works out. It's a little frustrating with that tesu deadline as the completion date on the SDC transcript is not the day you took the final, but the day the exam was approved.

oh and I don't know if it matters, but the moment I got the email from SDC that exam was approved and I passed, I went into my SDC account and requested the transcript from there. Sent the next business day via email.
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#3
I would send them another support request and tell them to expedite the review of your video exam. Until they review that video, you're not done with that course. Once reviewed, that review date will be the date you completed the course.

It can take up to 2 weeks to grade papers or review the final video on study.com which is a long time.
Course Experience:
Modernstates.org/CLEP, Straighterline.com, Onlinedegree.org, Saylor.org,  Sophia.org, Study.com, Instantcertcredit, Csmlearn.com and Theinstitutes.org

Degree Plan:
Bachelors of Science in Business Administration with a concentration in Finance
Bachelors of Arts in Computer Science

102 credits earned with expected graduation in 2020. 
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#4
First non generic response! Hopefully it works, still no grade for my exam.

"I have just emailed your enrollment verification to TESU and cc'ed you. 


If meeting the June 30 deadline for the tuition discount was your concern, this should take care of it. "



Sent from my SM-G960U using DegreeForum.net mobile app
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#5
Just confirmed with TESU then enrollment verification letter from study.com is sufficient for the discount.

Sent from my SM-G960U using DegreeForum.net mobile app
[-] The following 1 user Likes Kylana's post:
  • P226mem
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#6
(06-30-2020, 12:43 PM)Kylana Wrote: Just confirmed with TESU then enrollment verification letter from study.com is sufficient for the discount.

Yup, that's what I did. As an aside, I did a study.com exam on june 18 and it still isn't "graded". They have reasonable customer service but it sure takes them a long time to get back to you or do what they have to even if it is really simple.
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#7
(06-30-2020, 07:06 PM)ARhead Wrote:
(06-30-2020, 12:43 PM)Kylana Wrote: Just confirmed with TESU then enrollment verification letter from study.com is sufficient for the discount.

Yup, that's what I did. As an aside, I did a study.com exam on june 18 and it still isn't "graded". They have reasonable customer service but it sure takes them a long time to get back to you or do what they have to even if it is really simple.

They're probably hammered right now. Between college kids being home, people having a lot of free time now that they lost their job and are looking at expanding their education, and us regular folks doing this, there's probably a significant increase in courses being cmopleted.
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AAS Business Administration - local community college
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Sophia: Environmental Science, Developing Effective Teams, The Essentials of Managing Conflict, College Algebra (in progress), Human Biology (in progress),

Planning on using SL in the near future
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#8
(06-30-2020, 07:06 PM)ARhead Wrote:
(06-30-2020, 12:43 PM)Kylana Wrote: Just confirmed with TESU then enrollment verification letter from study.com is sufficient for the discount.

Yup, that's what I did. As an aside, I did a study.com exam on june 18 and it still isn't "graded". They have reasonable customer service but it sure takes them a long time to get back to you or do what they have to even if it is really simple.

I also pass my exam last week and still waiting. So I submit a support ticket to Study.com and they reply me back over my situation I told them the new policy from TESU and they email TESU regarding my situation.
They write an unofficial transcript saying that I took all my quizzes and the exam has been taken.
Is not my fault that they are to slow to confirm a passed exam, They need to put in a transcript that on Jun 26 my exam has been passed not in July as of they day they decide to review it does not count, is not our fault if they  took one or two months to approve it. 

"Title of Study.com Course Percent of Quizzes Completed** Current Cumulative Quiz Score*** Date Begun Computer Science 105:            Introduction to Operating Systems • Exam taken 06/26/2020; review pending 100% 99% 06/19/2020"
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