Study.com contact info for issue

[icampy]

Hey ya'll. I am looking for a phone number to SDC. I have spent over a week trying to get a resolution to an issue. Can't find it via googling.


Thanks!

(Edited to remove a negative comment....depending on how SDC handles the issue it might go back up).

[mvk]

1-855-200-1822

you forgot to google  

pm them .

[leland.kirk]

I imagine the issues I've had with the ticket system are similar. Oftentimes they'll  completely miss the point of my question and/or use generalized blanket statements

[icampy]

Thanks, ya'll. My googling skills must be off. I was using site:degreeforum.net and tried everything I could think of.

[mc.christi]

icampy

Have you been able to get through to anyone?  I have tried several times in the last week and the recording says "they're busy, please send an email"  which I do, but it takes them 3 days to answer and the email does not answer the question.

[icampy]

After having 4 separate tickets opened, I started replying to the ticket emial to the individual. They would say "I have escalated it to your request". Then I would email again, to the same person, and they would say "I have escalated this again". I finally lost my cool and sent a scathing email, and was filing a dispute on paypal (and ready for one with the BBB in a few more days), to the same CS rep that "escalated the issue" multiple times over weeks (with nothing happening). Finally they fixed my issue. Calling them was a waste. They never picked up out of 10-15 calls, every time you leave a voicemail they just open another ticket with no intentions of doing anything about it. I would say keep emailing one of the individuals that feed you BS and let them know it is unacceptable, and keep emailing the same person (so that you aren't opening 100 tickets) until they fix it.

For fairness, they did make it right in the end, better than I hoped for, but I was 2.5 weeks behind schedule to graduate at that point and would have rather had the simple fix and continued working on courses. I am playing catchup right now in the final 2 weeks in this term. This experience made me go somewhere else for 2 courses that I had planned do take through them, because the bad customer service left such a bad taste in my mouth. I also had an issue with SL in the middle of this drama, and it was fixed the very next day. It took 3 weeks to fix my issue at SDC. And when they decided to fix the issue, it took them all of 10 minutes and a couple lines of typing to accomplish.


If they would fire all of their customer service people, form a strategic plan, and start from scratch with their customer service department.......then allow access to your account (without the ability to take exams/chapter tests/etc) without paying for another month....they would be pretty dang awesome. My satisfaction level with SDC was a 9.5 out of 10 before needing customer service's help. It is quite different, now...as much as I hate to say it.

[mc.christi]

After having 4 separate tickets opened, I started replying to the ticket emial to the individual. They would say "I  have escalated it to your request". Then I would email again, to the same person, and they would say "I have escalated this again". I finally lost my cool and sent a scathing email, and was filing a dispute on paypal (and ready for one with the BBB in a few more days), to the same CS rep that "escalated the issue" multiple times over weeks (with nothing happening). Finally they fixed my issue. Calling them was a waste. They never picked up out of 10-15 calls, every time you leave a voicemail they just open another ticket with no intentions of doing anything about it. I would say keep emailing one of the individuals that feed you BS and let them know it is unacceptable, and keep emailing the same person (so that you aren't opening 100 tickets) until they fix it.

For fairness, they did make it right in the end, better than I hoped for, but I was 2.5 weeks behind schedule to graduate at that point and would have rather had the simple fix and continued working on courses. I am playing catchup right now in the final 2 weeks in this term. This experience made me go somewhere else for 2 courses that I had planned do take through them, because the bad customer service left such a bad taste in my mouth. I also had an issue with SL in the middle of this drama, and it was fixed the very next day. It took 3 weeks to fix my issue at SDC. And when they decided to fix the issue, it took them all of 10 minutes and a couple lines of typing to accomplish.


If they would fire all of their customer service people, form a strategic plan, and start from scratch with their customer service department.......then allow access to your account (without the ability to take exams/chapter tests/etc) without paying for another month....they would be pretty dang awesome. My satisfaction level with SDC was a 9.5 out of 10 before needing customer service's help. It is quite different, now...as much as I hate to say it.

You're experience sounds like mine.  I've been with SDC for over a year, and only have had to contact them a couple of times.  Previous to January, someone would answer the phone and take care of the problem immediately.  The couple of emails I sent were handled the same way.  However, since January it's gone downhill.  
I only have one class that I need to pass, and believe I've already passed in April, but here it is two months later, and $398 later and still no answers.  Like you I am only replying to the same ticket.  I have several ticket questions out there, but once they say they'll reply in 3 days, then they never do.

Study.com what has happened to your customer service?

[Excellente]

Here's another phone number: ‭(855) 777-4721‬

However, good luck trying to get a hold of someone. 
Emails get a reply of "In order to ensure you receive the best possible answer, I have escalated this request to my team. You should have an answer soon."

I have still have not gotten a reply for my email of 6/4...

[jsd]

It’s sucks to learn that their customer service has gone down hill. They used to be fantastic, even replying directly to folks here on the forum to fix issues. Sounds like they might have gotten too big too fast and haven’t been able to scale their customer service.

[tobyisking]

Study.com's customer service is really quite bad. I recentlly had an issue with an exam, emailed them about it about 3 times, never heard back outside the standard "I've upgraded your request" message. Well my membership ended and I never got to take that exam. Finally called them and asked why I never heard back from them for over a month. They told me if your account membership ends they no longer contact you. I of course was livid, I explained to him that the whole reason for having my memebership was to take my 2 exams a month, which I lost out on due to a technical glitch on their end.