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Why is study.com screwing over it's long-standing customers?
#1
When study.com was education portal way back when and I was using it almost 4 years ago, I was able to purchase a plan and kept the grandfather clause. Well, after deciding to home school my child, I thought we could use study.com for math and some language arts curriculum. When I am logged in and go to my account page, upgrading to the premium edition is 99.99 per month. However, if I log out of my account and view the plan page as someone who has never used study.com before, the same plan is 69.99 per month. The teacher plan is 59.99 per month if you are a new customer and $124.99 per month if I were to try and upgrade from my active account.

This goes way beyond offering an incentive for new customers. This is a HUGE difference in price over the course of several years. That would be an extra $360.00 per year if I don't just go open a new account.
We have a great group of "academic counselors" on this board. You will never find a greater group of supporters willing to offer you the benefit of their experience, helpful advice, and constructive criticism.

Don't miss out on something great just because it might also be difficult.

Road traveled: AA > BS > MSPM (2016)

If God hadn't been there for me, I never would have made it. Psalm 94:16-19
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#2
soliloquy Wrote:When study.com was education portal way back when and I was using it almost 4 years ago, I was able to purchase a plan and kept the grandfather clause. Well, after deciding to home school my child, I thought we could use study.com for math and some language arts curriculum. When I am logged in and go to my account page, upgrading to the premium edition is 99.99 per month. However, if I log out of my account and view the plan page as someone who has never used study.com before, the same plan is 69.99 per month. The teacher plan is 59.99 per month if you are a new customer and $124.99 per month if I were to try and upgrade from my active account.

This goes way beyond offering an incentive for new customers. This is a HUGE difference in price over the course of several years. That would be an extra $360.00 per year if I don't just go open a new account.

You should call them- that's a big difference. Ask for the new customer price.
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#3
I sent them a message through my account.
We have a great group of "academic counselors" on this board. You will never find a greater group of supporters willing to offer you the benefit of their experience, helpful advice, and constructive criticism.

Don't miss out on something great just because it might also be difficult.

Road traveled: AA > BS > MSPM (2016)

If God hadn't been there for me, I never would have made it. Psalm 94:16-19
Reply
#4
cookderosa Wrote:You should call them- that's a big difference. Ask for the new customer price.

That's what I would recommend as well, is to contact them and ask for a better price, not just the new customer price.
Hopefully they're reading your thread and making decisions to make it better for you in the end.

soliloquy Wrote:I sent them a message through my account.

Another option is, if the courses are not used for credit, is to continue with the "cheaper subscription" and then use
the "new customer price or cheaper" option for extra features, it'll be cheaper than what they currently offer you.
Done: TESU ASNSM Biology, ASBA/BSBA (ACBSP Accredited in 2017)
Business & IT Certs: Cisco, CompTIA, 6Sigma/Lean/Scrum, ITIL, MTA, etc
Coursera Google IT Certs & Udacity Nanodegrees

Working on: TESU BA Biology & Computer Science
Universidad Isabel I: ENEB MBA, Big Data & BI, Digital Marketing & E-Commerce
Deferred: **Deciding on several Masters/PHD programs**

2019 BALS and BSBA Spreadsheet using mainly SL/Study.com (post#28,31)
The Basic Approach | DegreeForum Community Supported Wiki
~Review: Beginners Guide sticky for info on TESU BALS/BSBA in 4 months (post #16)
~Note: Read Wiki guide links for TESU equivalency - CLEP/DSST/SL/Study.com, etc
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#5
bjcheung77 Wrote:That's what I would recommend as well, is to contact them and ask for a better price, not just the new customer price.
Hopefully they're reading your thread and making decisions to make it better for you in the end.



Another option is, if the courses are not used for credit, is to continue with the "cheaper subscription" and then use
the "new customer price or cheaper" option for extra features, it'll be cheaper than what they currently offer you.

I've contacted them by email. I'll call them as well. I would like the extra features so I can keep track of his progress and use some of the supplemental worksheets, final exams, etc.
We have a great group of "academic counselors" on this board. You will never find a greater group of supporters willing to offer you the benefit of their experience, helpful advice, and constructive criticism.

Don't miss out on something great just because it might also be difficult.

Road traveled: AA > BS > MSPM (2016)

If God hadn't been there for me, I never would have made it. Psalm 94:16-19
Reply
#6
Hi Soliloquy, This is Study.com. I hope we've resolved your issue for you but if there is anything else we can do, please reach out again to support@study.com and we'll take care of it right away.

soliloquy Wrote:I've contacted them by email. I'll call them as well. I would like the extra features so I can keep track of his progress and use some of the supplemental worksheets, final exams, etc.
Reply


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