Straighterline Question

[marianne202]

SL Team, obviously this is part of the problem, as your response clearly has nothing to do with my initial post! I wasn't trying to get a refund for my initial subscription. I did cancel my subscription for renewal more than 14 days prior to the bill date and that is why I was surprised at the rudeness of the rep. I talked to when I expressed my concern that I was charged for something that I had clearly canceled according to your policy! In fact, I canceled the subscription almost 3 weeks prior to the renewal date! Point of the matter is even when your stated policy was followed but my account was charged anyway.