TESU rejecting Credly badges?

[indigoshuffle]

Has anyone experienced TESU rejecting certain kinds of Credly badges? I submitted 30 ACE credits which included a few classes I took from Saylor and Sophia back in 2015, well before Credly. I was able to get both institutions to issue a badge even though they're from years ago. However, I just got back my evaluation and apparently they're not the "right" badges. The note on my eval says: 
 
01/05/23
 
We recently received an official transcript from Credly/Acclaim. Thomas Edison State University will accept in transfer most ACE reviewed courses/exams on the transcript that include both a badge from the offering organization as well as an ACE badge. Since there was no ACE badge included for the following items, credit was not added to your record. Please request an updated transcript be sent to transcripts @tesu.edu for the following: 
 
Saylor Academy- BUS 203: Principles of Marketing
Sophia Learning- Introduction to Psychology
Saylor Academy- BUS 205: Business Law

I've never heard of this. Hopefully someone chimes in and can be of more help than I can. On the bright side all classes can be done quickly and inexpensively via Sophia.