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Hi.
I'm having an issue with my decision to go to Excelsior College. I'm feeling unwanted when talking to the adviser. Like they have better things to do or they simply don't want to talk with me. For example : I ask a question and I get a basic " You can find that out on our website." I understand that but upon searching the website and not finding it I ask for a link and the person on the phone sighs deeply like they just don't want to share the direct link. And then they don't know the link and have to email it to me. I don't get that email for maybe two days and then I ask for clarification about that topic and again I get a sigh deeply and the same basic answer.
Is this a common thing or just my bad luck following me again?
Thank you.
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sweetcrabhoney Wrote:Hi.
I'm having an issue with my decision to go to Excelsior College. I'm feeling unwanted when talking to the adviser. Like they have better things to do or they simply don't want to talk with me. For example : I ask a question and I get a basic " You can find that out on our website." I understand that but upon searching the website and not finding it I ask for a link and the person on the phone sighs deeply like they just don't want to share the direct link. And then they don't know the link and have to email it to me. I don't get that email for maybe two days and then I ask for clarification about that topic and again I get a sigh deeply and the same basic answer.
Is this a common thing or just my bad luck following me again?
Thank you.
I haven't spoken with them on the phone. They were very direct but responsive with their emails when I was enrolled there. They would basically answer the question that was specifically asked and not elaborate beyond that. My experience was they were significantly more responsive than TESC has been, significantly more accurate than TESC, but neither are particularly friendly. Some of this may be cultural (Northeastern USA friendly, is different from the Southern USA friendly that I'm used to), some of it may be they have a large workload.
Based on hearsay around the forum from students, it seems advising ranks from best to worst in this order: Charter Oak, then Excelsior then TESC. Obviously this differs person to person, but that's the feeling I've had from my time here.
Currently studying for: Still deciding.
Done!
2020 - Harvard Extension School - ALM IT Management
2019 - Harvard Extension School - Graduate Certificate Data Science
2018 - Harvard Extension School - Graduate Certificate Cyber Security
2016 - WGU - MBA Mgmt & Strategy
2015 - Thomas Edison State College - BSBA Marketing & CIS
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Thank you for clarifying that... I thought I was going nuts for awhile.
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05-13-2015, 06:31 PM
(This post was last modified: 05-13-2015, 07:13 PM by Johann.)
Post deleted by Johann - sorry.
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Are you enrolled and it's a true academic advisor? Or is this the enrollment advisor?
If it is your true academic advisor, I would be surprised, as I found them to be VERY good. I used the email process (which you can send to advisor) and got an answer in 24-72 hours. I never found them rude and always got great info. In fact, my advisor went to bat for me on several occasions.
The enrollment advisors were not as polite, but there's not much they can tell you that isn't already on the website. They can't make decisions on things.
Denise
MBA - California Coast University - Will complete by 9/30/26
MS - Management and Leadership, WGU 2022
BS - Liberal Arts - Depths in Healthcare and Psychology, Excelsior College 2014
Certificate - Workers Comp Admin, UC Davis Extension, 1995
AA - Licensed Vocational Nursing and Selected Studies, Mesa College 1989
Certificate - Licensed Vocational Nursing (LVN), Mesa College 1977
Also, someday maybe a MS in Forensic Psychology, just for fun. Oh, and a BS in Animal Behavior. And, maybe when I'm 85 a PhD in something fun.
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Not enrolled yet... so that may be the issue . Explains why.. lol.. The other colleges before this one were extremely kind and polite so this is such a shock to me. I'll be enrolling soon I think ; with luck things will change.
Thanks for your input.
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It could also be a time of year thing, enrolling students for summer and taking care of related work with the end of spring semester.
I waited three weeks for a detailed response from my academic advisor at COSC recently. Granted I was super impatient and wondering what was taking so long, then she sent me a humungous email with a ton of excellent information and all the documents I needed. She apologized and said things have been crazy with the things I mentioned above.
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