Call Center Opinions?

[videogamesrock]

Two potential solutions depending on how big the issue is. The first is to try just emailing the general customer service, which is good anyhow because it takes less of your time and then you have their answer in writing to hold them to in the future. If the issue is a very big deal though, e-mail the head of the company, as they had getting customer service complaints and will usually have someone at the top of the corporate ladder handle the situation... thus it will get resolved faster.

I try to stick to email or web chat as much as possible if offered. Holy cow, the people they hire seem to be so dumb. Nobody can think anymore and everyone is just a script reader. How is it, that I call on a $100,000 mortgage and I get bounced around, yet I call Apple about my $200 phone and I can get a quick solution. I would say I waste about 3 weeks a year, taking the entire day off just to have the expectation that I will be on hold all day long.

I called Equifax the other to get a refund on a product that doesn't work. They use call centers in India which just bounce you around until you give up. My problem eventually was solved after I disputed with my bank, but that also had a bunch of transfers.